Practice Manager
Outpatient Behavioral Health Practice
Position Summary
Shrink Savannah, an award-winning outpatient behavioral health practice in Savannah, GA is seeking an organized, approachable, and experienced Practice Manager to oversee the daily administrative operations of a thriving outpatient behavioral health practice.
The Practice Manager will lead and support the administrative team, work closely with office management, and serve as a key point of coordination among employees, the Revenue Cycle Manager, clinical providers, and practice owners.
The ideal candidate understands how a healthcare practice operates, communicates well across departments, and can identify problems, improve workflows, and ensure consistent follow-through.
Primary Responsibilities
Practice Operations
- Oversee daily administrative operations.
- Promote consistency in procedures, communication, and patient service across offices.
- Identify operational challenges and implement practical solutions.
- Develop, document, and maintain administrative workflows and office procedures.
- Coordinate office coverage, administrative schedules, and staffing needs.
- Ensure administrative responsibilities are clearly assigned and completed.
- Help implement new systems, services, policies, and practice initiatives.
- Provide regular operational updates to the practice owners.
Team Leadership
- Supervise and support office managers and administrative team members at both locations.
- Establish clear expectations and promote accountability and follow-through.
- Assist with recruiting, interviewing, onboarding, training, and evaluating administrative employees.
- Lead administrative team meetings and follow up on assigned action items.
- Address routine employee concerns and communication issues promptly and professionally.
- Help create a respectful, supportive, and solution-focused workplace culture.
Revenue-Cycle Coordination
- This position requires a working knowledge of the healthcare revenue cycle but does not directly oversee billing, credentialing, or collections.
- Work collaboratively with the Revenue Cycle Manager to address administrative issues affecting billing or reimbursement.
- Ensure the administrative team collects accurate demographic, insurance, and authorization information.
- Help providers and staff understand how scheduling, documentation, and front-office processes affect the revenue cycle.
- Monitor relevant operational trends and escalate concerns to the Revenue Cycle Manager or practice owners.
Patient Experience
- Ensure patients receive timely, respectful, and consistent communication.
- Oversee administrative aspects of scheduling, intake, referrals, and appointment follow-up.
- Address escalated patient concerns and coordinate appropriate resolutions.
- Help enforce practice policies related to attendance, cancellations, payments, communication, and conduct.
- Review administrative processes from the patient’s perspective and recommend improvements.
- Protect patient confidentiality and ensure compliance with HIPAA requirements.
Policies, Compliance, and Quality
- Help maintain and implement administrative policies and procedures.
- Ensure required forms, acknowledgments, and administrative records are completed and maintained.
- Support HIPAA training, emergency preparedness, and workplace safety procedures.
- Assist with internal reviews of operational incidents, patient complaints, and workflow concerns.
- Coordinate with outside consultants and professional partners as directed by the practice owners.
- Escalate significant patient, employee, compliance, or operational concerns promptly.
Technology Skills
The ideal candidate should be comfortable learning and using electronic health records, practice-management platforms, communication tools, and cloud-based systems. Comfortable exploring innovative solutions to help streamline operations.
A formal IT background is not required, but the Practice Manager should be comfortable with routine tasks such as completing prompted software updates, maintaining established data-backup procedures, adjusting basic system settings, and troubleshooting common user issues. The candidate should also recognize when a matter needs to be escalated to an IT or security professional.
Qualifications
- Bachelor’s degree or similar/significant experience in healthcare administration, business, management, or a related field preferred.
- One-three years of healthcare practice-management or medical-office leadership experience.
- Experience in an outpatient behavioral health or multidisciplinary medical practice strongly preferred.
- Working knowledge of the healthcare revenue cycle.
- Previous experience supervising administrative employees or office managers.
- Familiarity with electronic health records and practice-management systems.
- Comfortable using technology and able to learn and adapt as systems and industry trends evolve.
- Understanding of HIPAA, patient confidentiality, and healthcare office procedures.
- Strong organizational, communication, and problem-solving skills.
- Ability to manage competing priorities and follow through consistently.
- Comfortable navigating difficult conversations with professionalism and empathy.
Schedule
This is a full-time, on-site leadership position requiring regular presence in the office. Very occasional availability outside normal business hours may be needed for urgent operational matters or staff support.
Pay: $59,000.00 - $79,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Life insurance
- Paid time off
- Professional development assistance
Work Location: In person
