What Are We Looking For?
We are looking for a highly organized, customer-focused professional who thrives in a fast-paced environment and enjoys solving problems, supporting customers, and helping business operations run smoothly. This role goes beyond traditional customer service and order entry — we are seeking someone who can multitask effectively, communicate with urgency and professionalism, and take ownership of their responsibilities.
The ideal candidate is detail-oriented, adaptable to changing technology and business processes, and motivated to continuously learn new products and systems. If you enjoy working collaboratively, supporting sales and customer relationships, and being part of a team that values responsiveness and accountability, we would love to meet you.
Compensation: $50,000 - $55,000 (based on experience)
Benefits: Blue Cross Blue Shield Health Insurance, Dental, Vision, and Life Insurance available on your first day of employment. PTO accrual starts from Day One (No Use It or Lose It policy).
Job Type: Full Time. 100% Onsite, for enhanced collaboration and communication.
Shift Information: Monday - Friday; 8 AM to 5 PM
Location: Niles, IL. (near the northside of Chicago). Conveniently located near multiple CTA and Pace bus routes with access from Jefferson Park, Skokie, and Chicago’s northwest side.
Job Requirements:
* 3 - 5 years of professional experience in customer service, account management, inside sales support, or business operations support (manufacturing/distribution industry preferred).
* Associates degree or higher in a Business-related field preferred. Relevant experience combined with some higher education will be considered in lieu of a degree.
* Strong verbal and written communication skills with the ability to professionally interact with customers, sales representatives, and internal departments.
* Proven ability to multitask, prioritize responsibilities, and maintain accuracy in a high-volume environment.
* Strong attention to detail and sense of urgency.
* Comfortable handling challenging situations and solving problems under pressure.
* Ability to quickly learn technical products, business systems, and evolving processes.
* Strong organizational skills and the ability to take ownership of responsibilities with minimal supervision.
* Positive, team-oriented mindset with a customer-first approach.
* Proficient in Microsoft Office Suite; experience with CRM software and ERP systems is a plus.
* Comfortable adapting to new technologies, automation tools, and evolving business processes.
What You Will Do :
* Serve as a key point of contact for customers and sales representatives by providing responsive, professional, and solution-oriented support.
* Assist customers with order status, billing questions, product information, and issue resolution.
* Support inside sales efforts through quote coordination, customer follow-up, and account support activities.
* Process customer orders, returns, exchanges, and related documentation accurately and efficiently.
* Perform accurate and timely data entry of purchase orders into the ERP system.
* Manage a high volume of emails, phone calls, and customer requests while maintaining professionalism and attention to detail.
* Develop strong product knowledge and become a trusted resource.
* Identify problems proactively and help drive solutions that improve customer experience and operational efficiency.
* Adapt to evolving technologies, system enhancements, and process improvements as the business grows.
Why This Role?
* This is an excellent opportunity for someone who enjoys a fast-paced business environment and wants to grow beyond a traditional customer service position.
* This role offers exposure to customer support, business operations, inside sales support, and process improvement — making it a strong career-building opportunity for someone looking to expand their professional skills.
About CGW Abrasives
CGW Abrasives is a leading manufacturer and supplier of abrasive products for the industrial market, including metalworking, automotive, aerospace, and construction.
Exceptional Service is our team focus. We provide our customers with great products and service. We Value Going Above & Beyond!
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Are you comfortable working with technical products in a fast-paced, high-volume setting that requires multitasking, urgency, and attention to details?
Work Location: In person
