Join our Digital Experience Team at Champions First Credit Union! We're looking for someone with strong people skills, at least one year of credit union or banking experience, and a passion for problem solving. This phone-based role supports members remotely rather than at the teller line.
Champions First Credit Union is a $545 million organization and growing, proudly serving members across North Florida, from Pensacola to Lake City. We're committed to community, exceptional service, and investing in our employees' growth.
What You’ll Do
Essential Functions
- Represent the Credit Union professionally, providing prompt and accurate service on member requests.
- Provide service-related information about Credit Union products, services, and policies by phone or electronically.
- Respond to member inquiries, problems, and complaints, directing them to the appropriate staff when needed.
- Open new accounts and service existing ones, including account setup and membership information.
- Process member transactions such as transfers, withdrawals, check requests, line of credit advances, IRA transfers, and address changes.
- Troubleshoot technology-related inquiries involving online and mobile banking platforms.
- Take telephone loan applications and assist with preliminary loan information, credit checks, and standard loan interviews.
- Maintain and share up-to-date reference materials, policies, and procedures for the department.
- Provide information on investment options for members.
- Evaluate fee reversal requests and other member disputes.
- Review call center performance reports and support process improvement efforts.
- Comply with federal and state regulations, including OFAC, BSA, and FACTA.
- Maintain regular and predictable attendance.
Note: This list is not exhaustive and may be updated as needed.
What You’ll Bring
- At least 1 year of experience in a credit union, bank, or financial institution.
- Call center or member service experience in banking is a strong plus.
- Great communication and problem-solving skills — you genuinely enjoy helping people.
- Comfort using multiple systems and digital platforms throughout the day.
Why You’ll Love It Here
We believe our employees deserve the same level of care we give our members. You’ll enjoy:
- Health, dental, and vision insurance
- Company paid life insurance
- 401(k) with up to 4% company match
- Gold Coin Profit Sharing
- Tuition reimbursement for those wanting to grow or start their banking career
- Career advancement opportunities within a supportive, professional culture
- Generous paid time off — including vacation, sick, personal, birthday, work anniversary, and federal holidays.
We’re proud to offer a workplace that values balance, teamwork, and continuous learning.
If you’re ready to bring your people skills and financial experience to a credit union that truly values its team, apply today and grow your career with Champions First Credit Union!
