Field Service Technician – California
Reports To: Customer Success Manager
Location: Central Valley, CA
Employment Type: Full Time Employee
About the Role:
Farmblox is seeking a Field Service Technician to provide in-field customer support and troubleshooting for customers in California. This is a full-time position designed for an individual who thrives working independently, with minimal input from management, and also enjoys working with farmers. This role requires extensive travel throughout the region to customer sites. The ideal candidate will have knowledge of the agriculture industry, enjoy working outside, have the ability to understand technical concepts as they relate to electronics, as well as proficiency using a laptop and smartphone.
Key Responsibilities
- Customer & Technical Support: Provide hands-on technical support to customers, including installation assistance, troubleshooting, product education, and post-sale support.
- Field Service & Maintenance: Travel to customer sites to inspect, service, troubleshoot, and maintain Farmblox equipment and systems.
- Device Updates: Independently perform software, firmware, and hardware updates on Farmblox devices in the field.
- Installation Support: Assist with new customer installations, system setup, testing, and verification to ensure equipment is functioning properly.
- Field Documentation: Document site visits, troubleshooting findings, repairs, updates, and completed work accurately and in a timely manner.
- Customer Communication: Communicate clearly and professionally with customers regarding issues, completed work, and recommended next steps.
- Internal Collaboration: Communicate field findings and recurring issues with the Customer Success, Sales, and Engineering teams to help improve products and customer experience.
- Equipment Management: Maintain and organize tools, replacement parts, equipment, and other materials needed for field service work.
Qualifications:
- High school diploma or equivalent required; technical, trade school, or college coursework is a plus.
- Experience in agriculture, field service, mechanical, electrical, or other related hands-on work is preferred.
- Basic understanding of electrical systems, wiring, sensors, and troubleshooting is a plus.
- Comfortable using modern technology, including laptops, smartphones, and mobile applications.
- Ability to use basic hand and power tools.
- Strong communication and customer service skills, with the ability to interact professionally with Farmblox customers.
- Self-starter with the ability to work independently, manage priorities, and troubleshoot issues in the field.
- Comfortable working outdoors in agricultural environments and varying weather conditions.
- Ability to lift and carry equipment weighing up to 50 lbs.
- Ability to tow and maneuver a trailer as needed.
- Valid driver’s license and willingness to travel extensively throughout California.
- Ability to regularly travel to customer sites, including overnight travel as needed.
Benefits:
- Competitive salary based on experience.
- Health, dental, and vision insurance.
- Unlimited paid time off (PTO).
- Company-provided laptop.
- Company vehicle for business travel.
- Travel expenses covered for required overnight trips.
- Opportunities for professional growth and advancement.
- Hands-on experience with innovative agricultural technology.
- Collaborative, fast-paced work environment with a growing ag-tech company.
Learn more about Farmblox at: www.farmblox.ag
How to apply:
Email your resume to [email protected]
Pay: $60,000.00 - $70,000.00 per year
Work Location: Hybrid remote in Fresno, CA 93793
