Guest Service Expert | Luxury Hospitality & Sales
Steel + Lacquer | San Francisco (Mid-Market / SOMA)
Starting at $22/hour + Performance Bonuses + Growth Opportunities
This Is a Sales Position Built on Exceptional Hospitality.
At Steel + Lacquer, our Guest Service Experts aren't receptionists—they're hospitality-driven sales professionals.
Every interaction—whether in person, over the phone, through text, email, or on social media—is an opportunity to create an unforgettable guest experience, build lasting relationships, grow our service providers' businesses, and help guests discover the services and products that best meet their needs.
Our front desk team plays a vital role in the success of the salon. Through exceptional hospitality, thoughtful recommendations, and genuine relationship-building, you'll help create loyal guests while contributing directly to the growth of the business.
If you're motivated by achieving goals, love connecting with people, enjoy luxury hospitality, and believe sales should always feel educational—not pushy—we'd love to meet you.
This is an opportunity to build a career in the beauty industry while making a measurable impact every day.
Why Steel + Lacquer?
At Steel + Lacquer, luxury hospitality and intentional sales go hand in hand.
We believe every guest interaction is an opportunity to create loyalty, build trust, and grow our business.
As a Guest Service Expert, you'll receive ongoing coaching through Steel + Lacquer and Summit Salon Business Center systems to develop skills in:
- Luxury guest experience
- Relationship-based sales
- Retail recommendations
- Rebooking strategies
- Guest retention
- Business development
- Leadership
- Communication
- Professional growth
We don't believe in high-pressure sales.
We believe in educating guests, creating personalized experiences, and making recommendations that genuinely improve their salon experience.
Compensation
- Starting pay: $22.00 per hour
- Performance-based bonuses
- Ongoing education and coaching
- Retail and product training
- Leadership development
- Opportunities for advancement
What You'll Do: Drive Salon Sales & Business Growth
Helping our guests is our priority—and growing the business is everyone's responsibility.
You'll:
- Increase guest rebooking percentages
- Recommend professional retail products based on stylist recommendations
- Introduce guests to additional services that enhance their experience
- Educate guests on salon services, promotions, gift cards, and seasonal campaigns
- Support referral conversations that build long-term guest relationships
- Track daily performance goals and celebrate team successes
- Contribute to individual and team sales performance
Deliver Luxury Hospitality
You'll be the first and last impression every guest has of Steel + Lacquer.
You'll:
- Welcome every guest with warmth, professionalism, and confidence
- Create seamless check-in and checkout experiences
- Build genuine relationships with guests
- Answer phones, texts, emails, and online inquiries
- Schedule appointments accurately and efficiently
- Offer salon tours to new guests
- Resolve guest questions and concerns with confidence and care
- Create memorable luxury experiences during every interaction
Hospitality is how we earn the right to recommend what's best for our guests.
Keep the Salon Running Beautifully
Guest Service Experts create the polished environment our guests expect.
Responsibilities include:
- Keeping reception and guest areas clean, organized, and guest-ready
- Assisting with opening and closing procedures
- Restocking retail displays and guest amenities
- Completing administrative reports and daily tracking
- Supporting inventory, laundry, towels, and salon organization
- Staying proactive, organized, and productive throughout every shift
Support Our Brand
Every Guest Service Expert helps bring the Steel + Lacquer brand to life—both inside the salon and online.
You'll help:
- Capture guest transformations and behind-the-scenes salon moments
- Post approved Instagram Stories featuring guest experiences, retail, education, salon culture, and special events
- Monitor and respond to Instagram messages, comments, and guest interactions with professionalism and warmth
- Engage with guest and stylist content to strengthen our online community
- Share approved salon updates, promotions, and appointment availability
- Support promotions, events, and community engagement
- Help maintain a beautiful, elevated, and on-brand salon presentation
Support the Team
You'll work alongside our stylists and leadership team to create an exceptional guest experience while helping every service provider grow their business.
You'll:
- Communicate important guest information clearly and accurately
- Support daily Hospitality Huddles
- Assist with training and shadow days for new team members
- Lead through positivity, professionalism, and accountability
- Help create a collaborative, supportive, and high-performing culture
How Success Is Measured
Guest Service Experts are coached and recognized based on measurable performance, including:
- Retail sales
- Guest rebooking percentage
- Additional service recommendations
- Guest retention
- Referral generation
- Guest satisfaction
- Teamwork
- Professional growth
- Overall contribution to salon success
Who You Are
You'll thrive here if you:
- Enjoy achieving goals and celebrating wins
- Love relationship-based sales and luxury hospitality
- Believe thoughtful recommendations improve the guest experience
- Have previous hospitality, salon, retail, luxury, or customer service experience
- Communicate confidently in person, over the phone, digitally, and on social media
- Stay calm under pressure and enjoy multitasking
- Are highly organized and detail-oriented
- Take initiative instead of waiting to be told what to do
- Have a polished, professional appearance
- Love beauty, fashion, wellness, and luxury experiences
- Are comfortable using Instagram to engage with guests and showcase the salon in an authentic, in-the-moment way
- Believe kindness, professionalism, and hospitality should be part of every interaction
Physical Requirements
This position requires:
- Standing and moving throughout 6–8 hour shifts
- Occasional lifting of up to 50 pounds
- Walking, bending, reaching, and light housekeeping duties
- Opening or closing the salon when scheduled
Growth & Education
We invest heavily in our team because we believe people are our greatest asset.
You'll receive ongoing education in:
- Luxury guest experience
- Relationship-based sales
- Retail consultation
- Service recommendations
- Communication and hospitality
- Salon systems and technology
- Leadership development
- Summit Salon Business Center systems
Join Our Team
This is not a traditional front desk position.
Our Guest Service Experts are hospitality professionals, sales leaders, relationship builders, and problem-solvers who play a critical role in the success of our guests, our service providers, and our salon.
If you're looking for a position where you simply answer phones and check guests in, this probably isn't the right fit.
If you're excited to build relationships, create unforgettable experiences, drive sales through exceptional hospitality, support a high-performing team, and grow within a luxury salon, we'd love to meet you.
Apply today and help redefine luxury hospitality at Steel + Lacquer.
Job Type: Part-time
Pay: $22.00 per hour
Expected hours: 7.0 – 21.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Professional development assistance
Education:
- High school or equivalent (Required)
Experience:
- Front Desk or Salon Front Desk: 1 year (Preferred)
Work Location: In person
