The Shop Foreman is responsible for coordinating daily shop workflow, supporting technician productivity, and maintaining repair quality within the service center. This role provides front-line technical leadership, assists with workflow execution, and supports safe and efficient shop operations while partnering closely with the Service Manager to meet operational goals and customer expectations.
Essential Functions and Core Responsibilities
-
Safely operate company vehicles as assigned and upon obtaining the required Commercial Driver’s License, operate CDLrequired vehicles in compliance with applicable laws, safety requirements, and company vehicleuse policies.
-
Coordinate daily shop workflow to support efficient repair progression, technician productivity, and timely completion of work orders
-
Prioritize and assign work based on technician skill level, operational demands, and customer timelines
-
Monitor repair status, workflow bottlenecks, and labor progress to support efficient shop operations
-
Provide technical guidance and troubleshooting support to technicians during diagnostic and repair activities
-
Perform quality control inspections for completed repairs to ensure compliance with company standards, manufacturer guidelines, and safety expectations.
-
Assist technicians in resolving complex repair or diagnostic issues to minimize downtime and rework
-
Provide daytoday direction, coaching, and operational support to technicians and shop personnel
-
Support technician training, development, and adherence to operational and safety expectations
-
Review and verify technician time entries, labor coding, and workflow status updates for accuracy and completeness
-
Communicate technician performance, attendance, and productivity concerns to the Service Manager Minimum Qualifications
-
Support customer satisfaction by ensuring repairs are completed accurately, efficiently, and consistently
-
Promote safe work practices and maintain compliance with company safety standards and operational procedures
-
Monitor shop equipment, tools, and operational areas to support readiness, organization, and safe operation
-
Support achievement of productivity, quality, and turnaround performance goals
-
Identify operational inefficiencies and communicate improvement opportunities to leadership
-
Valid Commercial Driver’s License required at hire, or ability to obtain the required CDL and applicable endorsements within 36 months of employment and must maintain an acceptable driving record and company driving authorization.
-
Advanced knowledge of diagnostic and repair processes in heavy truck or emergency vehicle service
-
Ability to manage workflow, priorities, and technician productivity in a fastpaced environment
-
Strong problemsolving and decisionmaking abilities
-
Proficiency in service software systems, OEM diagnostic tools, and Microsoft Office
-
EVT Master Technician certification (or ability to obtain within 3 years)
-
High school diploma or equivalent (higher education in business or related field preferred)
-
5+ years of service management experience (multilocation leadership preferred)
-
Experience in automotive, heavy truck, or emergency vehicle service industry
At Safe Industries, the Shop Foreman is essential to turning daily shop activity into consistent, high-quality results. This role ensures technicians are supported, repairs are completed correctly the first time, and operations run efficiently—directly impacting customer satisfaction, safety, and overall service center performance.
This position is expected to consistently demonstrate the highest standards of professionalism in all interactions. This includes maintaining respectful, appropriate communication, refraining from offensive or objectionable language, and avoiding negative or disparaging remarks about customers, vendors, competitors, or employees. The role requires the ability to remain composed, objective, and professional in all circumstances, ensuring that all duties and responsibilities are carried out with integrity, respect, and a commitment to representing the organization in a positive, professional manner.
Ability to work in shop, yard, field, or service environments around vehicles, tools, machinery, and moving mechanical parts. This role requires physical activity necessary to inspect, diagnose, repair, and service equipment, which may include standing, walking, bending, kneeling, crouching, climbing, using tools, and lifting, carrying, pushing, or pulling materials consistent with operational needs. Ability to lift or move materials and equipment up to 50 pounds independently and more with appropriate assistance or equipment.
The Company will provide reasonable accommodation in accordance with applicable law to enable qualified individuals to perform the essential functions of the role.
5-day Work Week, Monday through Friday 7 AM to 4 PM or 7:30 AM to 4:30 PM Some travel required
-
401(k) with employer matching
-
Health insurance
-
Dental insurance
-
Vision insurance
-
Paid time off
-
Employee assistance program
-
Flexible spending account
-
Health savings account
-
Life insurance
-
Tuition reimbursement
Safe Industries is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.
At Safe Industries, our values shape how we work, lead, and serve. We put Service First, approaching every decision with a commitment to support our teammates, customers, and communities. We are Built for Others, believing success comes from teamwork, shared responsibility, and standing alongside those who serve others. We Own the Outcome, taking accountability from start to finish and following through until the mission is complete. And we Stay Ready, preparing with discipline, urgency, and continuous improvement so we can be counted on when it matters most. If you're driven by service, collaboration, accountability, and readiness, you'll find a team committed to making a meaningful impact every day.
