Job Description
Fusion Innovation's recent growth has earned us a top spot in the Inc 5000 Fastest Growing Private Companies in America and in Washington Business Journal's Best Places to Work multiple years in a row. Our team members are passionate about their work and are empowered to contribute their unique skills and perspectives to our projects. Here at Fusion, we put people first. When you join us, you don't just join a company, you join a family. If you are ready to be part of a fun and engaging team where your innovative ideas are heard, supported, and make ever lasting mission impacts for our Nation's most sensitive programs, you have come to the right place.
Position Overview
We are seeking a highly organized and customer-focused Support Generalist to provide administrative and operational support within a fast-paced government environment. The ideal candidate is proactive, detail-oriented, and capable of managing multiple priorities while providing exceptional support to government officers and stakeholders.
This role requires an individual who can quickly learn established processes, work independently with minimal supervision, and maintain a high level of professionalism. The successful candidate will possess strong communication skills, excellent organizational abilities, and the flexibility to adapt to changing priorities.
Key Responsibilities
Provide day-to-day administrative and operational support to government officers and staff.
Coordinate meetings, schedule appointments, and manage calendars using Microsoft Outlook.
Arrange conference rooms, virtual meetings, and video teleconferences (VTCs).
Assist with official travel coordination by following established travel processes and procedures.
Learn and execute travel-related processes with accuracy and efficiency.
Respond to requests for assistance while providing outstanding customer service and professionalism.
Communicate effectively with internal and external stakeholders to address questions, provide updates, and resolve issues.
Maintain organized records and documentation while ensuring adherence to established processes and procedures.
Work independently while effectively managing multiple priorities in a dynamic office environment.
Identify issues, recommend solutions, and adapt quickly to changing requirements and priorities.
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Required Skills
Active Top Secret/SCI with Polygraph.
Experience providing administrative or operational support in a professional office environment.
Strong organizational skills with exceptional attention to detail.
Ability to quickly learn new processes and procedures.
Excellent written and verbal communication skills.
Strong customer service and interpersonal skills.
Demonstrated ability to prioritize tasks and work independently.
Proficiency with Microsoft Outlook, including: Calendar management
Scheduling meetings
Coordinating conference rooms
Managing virtual meetings and VTCs
Strong critical thinking and problem-solving abilities.
Ability to manage competing priorities while maintaining accuracy and professionalism.
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Desired Skills
Previous experience supporting a government customer or sponsor.
Experience coordinating official government travel.
Familiarity with Sponsor administrative processes and procedures.
Experience working in a classified or secure government environment.
Professional demeanor and positive attitude
Strong attention to detail
Excellent time management
Adaptability and flexibility
Ability to follow established procedures while remaining responsive to changing priorities
Collaborative mindset with the ability to build strong working relationships
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Additional Details
Fusion Innovation anticipates the annual base salary for this position will generally range from $100,000 to $215,000. Actual compensation will be determined based on several factors, including, but not limited to:
Relevant education, certifications, and training
Years of direct applicable experience with this work and the customer
Contract labor category requirements, skill level, contract bill rate, and hours allocation
Alignment with the position's responsibilities
Additional specialized skills
In addition to base salary, eligible employees may be considered for discretionary bonuses and are eligible for Fusion Innovation's comprehensive benefits package, which includes medical, dental, vision, company-sponsored retirement contributions, paid leave, professional development opportunities, and other employee benefits.
Fusion Innovation is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Fusion Innovation participates in E-Verify to confirm employment eligibility for all newly hired employees. If you require a reasonable accommodation to complete the application process, please contact
[email protected] and include your name and contact information.,
About Fusion Innovation
Our primary focus is on developing people to further their own unique craft. This includes helping our team become more experienced leaders, learn a team-first mentality, strive for more innovation, be thought leaders, and better overall people. By putting our people first and treating them as family and helping to develop their careers in a unique and specific fashion, we’re not just giving them more opportunities to grow and be successful, we’re also raising the bar for what our customers, families, and communities receive.
Don’t Just Join a Company - Join a Family
Exciting work, innovative colleagues, great teammates, unique customers, and a company that invests in you personally and professionally. We work hard to make Fusion Innovation a place that makes people excited to come to work; where colleagues stay connected and engaged; and where loved ones are welcomed with open arms.
We hope this makes us feel less like a company and more like a family. We achieve this by our commitments to you, our culture, and our employee focused perks.
