Sales Operations & Performance Lead — Remote
The Uncommon Business | Full-Time, W2 | Remote | $95,000–$110,000/year + Quarterly Bonus (No Quota)
About the Role
The Uncommon Business is hiring a Sales Operations & Performance Lead to build and run the operational engine behind our sales team as it scales from a handful of reps into a multi-pod function. This role does not set sales strategy and does not manage people. Instead, you take direction from the Director of Sales and turn it into the playbooks, standard operating procedures, onboarding systems, and day-to-day operating rhythm the sales team runs on.
This is a sales operations and enablement role focused on systems, process, tooling reliability, and attribution, not on carrying a sales quota. You will report to the Director of Sales.
What You'll Do
- Turn leadership calls, brain dumps, and direction into clear playbooks and standard operating procedures the sales team can use immediately
- Own onboarding and ramp for new sales hires, including tech training, KPI ownership, and milestone tracking, reducing ramp time from the current 2-3 months
- Maintain the reliability of the sales team's tools, including the CRM, dashboards, and scoreboard, ensuring reps never lose a sale to a broken system
- Own the sales attribution and ROI model across all products, ensuring every dollar of revenue, including upsells and post-launch conversions, is properly tracked
- Serve as the sales department's project manager, keeping documentation (Notion), pod progress, and the operating rhythm on track
- Scope small AI and automation tools to remove manual work from the sales process, partnering with the internal Build team on larger technical builds and completing lighter builds independently
- Drive adoption of new systems, processes, and tools across the sales team so that changes stick and show up in performance metrics
What Success Looks Like in This Role
- New hire ramp time reduced well below the current 2-3 month average, with faster time to first closed deal
- Sales tools and systems remain reliable through peak launch volume with no lost sales due to technical failures
- A clear, adopted attribution model with accurate ROI tracking across every product line
- High and sustained adoption of new sales processes and tools
- Scoped tools and automations delivered on committed timelines
- Sales operations run day-to-day without requiring the Director's direct involvement
Qualifications
- Experience in sales operations, revenue operations, sales enablement, or a related operations role
- Familiarity with the sales process and sales KPIs; prior quota-carrying experience is not required, but comfort with a sales environment is
- Strong project management and systems-building skills; able to turn unstructured input into clear, repeatable processes
- Comfortable using AI tools (such as Claude or ChatGPT) to streamline workflows and identify automation opportunities
- Experience with CRM platforms, dashboards, and no-code or automation tools is a plus (this role uses GoHighLevel, Airtable/Baserow, Notion, Zapier/Make/n8n, and Slack)
- Strong written and verbal communication skills, with the ability to work effectively with both leadership and frontline reps
- Self-directed and comfortable operating in a fast-moving environment without every process fully defined in advance
Schedule
This role requires flexibility for additional hours, including occasional weekend work, during two annual sales launch cycles (Spring and Fall). Outside of these periods, the role operates on a sustainable schedule focused on building systems for the next launch cycle.
Compensation and Benefits
- Base salary: $95,000–$110,000, based on experience
- Quarterly performance bonus of up to 10%, tied to ramp time, system reliability, and adoption metrics (this role does not carry a sales quota)
- Direct full-time W2 employment
- Monthly wellness stipend and access to wellness coaching
- Professional development opportunities including courses, conferences, and certifications
- Superhuman Certification in AI fluency and productivity, provided as part of the role
- Full remote equipment setup, including MacBook, external monitor, and microphone
- Unlimited PTO, with company-wide closure from December 25 through January 1
- Annual earned trip with a plus-one for top performers
Growth Path
This role is positioned to grow as the sales function scales, with a defined track toward Sales Operations & Performance Manager, including team leadership responsibilities, as the sales team expands.
Applications are initially reviewed using AI-assisted screening tools to assess alignment with role requirements. All hiring decisions are made by humans.
Final compensation may vary based on location and experience.
The Uncommon Business is an equal opportunity employer. We believe diverse teams build better companies.
The Uncommon Business | People-First. Systems-Driven. Built for Scale.
Pay: $95,000.00 - $110,000.00 per year
Work Location: Remote
