Laser Applications Specialist
Department: Applications Engineering / Service
Reports To: Engineering Manager
Job Type: Full-Time / Travel Required
Location: Remote — Must live within one hour of a major U.S. airport
About X-Series USA / XOVR CNC Parts & Service
XOVR CNC Parts & Service is a leading provider of installation, training, and technical support for advanced metal fabrication machinery, including X-Series machine tools and equipment from other manufacturers. We support a wide range of CNC machinery including laser cutting systems, press brakes, robotic systems, plasma cutting systems, drills, saws, and more. We are committed to delivering exceptional service and support to customers across the United States.
Position Overview
XOVR CNC Parts & Service is seeking multiple Laser Applications Specialists to provide expert-level application support, process optimization, training, and technical solutions for CNC machine tools across the United States.
This role is ideal for a hands-on, customer-facing engineer who thrives in a fast-paced, problem-solving environment and wants to make a direct impact on customer productivity. Experience with CNC equipment is preferred. Experience with fiber laser cutting systems used in metal fabrication is a strong plus. All candidates must live within one hour of a major U.S. airport.
Key Responsibilities
Applications & Technical Support
- Baseline and debug new CNC equipment systems at customer sites.
- Train new customers and operators on equipment operation, procedures, and best practices.
- Troubleshoot existing equipment systems and provide remote and on-site support.
- Develop and optimize cutting parameters and processes for customer applications.
- Collaborate with customers to improve machine utilization and cycle times.
- Provide pre- and post-sales technical support on CNC machine tools.
Documentation & Reporting
- Perform data analysis to assess machinery performance.
- Document machine safety, maintenance, and operational reports accurately and thoroughly.
- Read and interpret layout, electrical, pneumatic, and hydraulic diagrams and schematics.
- Generate application reports, case studies, and technical documentation.
- Collaborate with engineering, service, and sales teams to ensure customer satisfaction.
- Provide feedback for product improvements and customer pain points.
Mindset for Success
- Self-motivated solutions provider — keeps customers up and running and set up for success.
- Not afraid to get hands dirty; solves problems and creates solutions in conjunction with the team.
- Resourceful — creates an action plan to solve problems even when limited resources are available.
- Proactively researches and learns to provide maximum value and build upon skills continuously.
- Takes pride in the quality of work delivered every day.
- Flexible and open-minded; takes ownership of mistakes and learns from them.
Travel Requirements
- Non-local employees: 90% travel required.
- Murrieta, CA / Bozeman, MT employees: 70% travel with partial time at the local facility.
- Regular travel within assigned U.S. territories (Up to 3 weeks on-site; home on weekends when possible).
- Some projects may require extended time on-site.
Qualifications
Proficient in Microsoft Windows 10/11 operating systems, including software installation, driver management, and basic system troubleshooting.
- Experience with CNC machine tools.
- Ability to read and interpret technical diagrams (layout, electrical, pneumatic, hydraulic).
- Strong mechanical and electrical troubleshooting skills.
- Experience in laser cutting is strongly preferred.
- Excellent communication and reporting skills.
- Self-motivated with strong customer-service orientation.
- Ability to configure IP addresses, Ethernet communications, and basic network troubleshooting.
- Experience with CNC machine tools.
- Familiarity with CAD/CAM software such as AutoCAD, SolidWorks, DraftSight, or similar programs.
- Knowledge of industrial automation, I/O diagnostics, and basic PLC troubleshooting.
- Must live within one hour of a major U.S. airport.
Compensation & Benefits
- Above industry average tiered pay structure: $75,000–$100,000 annually.
- 401(k) with up to 4% employer match.
- Paid holidays.
- Flex schedule: (3 weeks onsite, 1 week remote).
- All expenses paid: hotel accommodations, air travel, rental car, food allowance, and mileage reimbursement.
Pay: $75,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
