We are looking for an energetic, optimistic, highly capable professional to join our small team in Northern Colorado.
We are a locally owned and operated holistic health care practice that takes great pride in creating a warm, welcoming environment and providing exceptional customer service. This is an integral role in our office, and we are looking for someone who will take genuine ownership of the position and help make the practice better every day.
We’re looking for someone who doesn’t need to be told what needs to be done.
The right person is organized, sharp, personable, and proactive. You naturally notice what needs attention, solve problems, follow through, and make sure loose ends get tied up. You enjoy working with people, but you’re equally comfortable managing details, technology, schedules, and the behind-the-scenes logistics that keep a small business running smoothly.
We are willing to train the right person who has the personality, intelligence, work ethic, and initiative to succeed in this role.
The Ideal Candidate
- An exceptional communicator—verbal, written, on the phone, and in person
- Sharp, detail-oriented, and a quick learner
- Naturally organized and highly efficient
- A “get it done” person who follows through and ties up loose ends
- Extremely self-directed and comfortable taking initiative
- Takes ownership and responsibility for making sure the office runs smoothly
- Able to see both the details and the big picture
- Computer, technology, and web savvy
- Comfortable working efficiently in a sometimes hectic environment
- Enjoys working with people and building genuine relationships
- Works well as part of a small, close-knit team
- Positive, energetic, and fun to work with
- Comfortable communicating the value of our services and helping patients make confident decisions about their care
- Able to think independently, solve problems, and make good decisions without constant direction
Key Accountabilities
Patient Experience
- Provide exceptional customer service at every interaction
- Handle patient questions, concerns, and problems with professionalism and empathy
- Build rapport with patients and make them feel genuinely cared for
- Manage communication by phone, email, and text
Office & Schedule Management
- Manage the daily operation of the front office
- Manage our practice management software and schedule
- Maintain exceptional accuracy in scheduling, documentation, and patient notes
- Help develop and maintain a schedule that supports production, staffing, and practice goals
- Keep the office organized and running efficiently
Business & Operations
- Support day-to-day business operations and logistics
- Assist with collections and accounts receivable
- Help identify problems and opportunities to improve office systems
- Document procedures and workflow processes
- Provide technical and computer support as needed
- Take ownership of projects and follow them through to completion
- Jump in wherever needed to help the team succeed
Minimum Qualifications
- 2+ years of customer service experience
- Excellent verbal and written communication skills
- Strong organizational and problem-solving abilities
- Demonstrated ability to work independently and take initiative
- Background check required
Preferred Qualifications
- 2+ years of management or leadership experience
- Experience managing or supervising employees
- Experience in a medical, dental, health care, or other professional office environment
- Experience with scheduling, collections, accounts receivable, or office operations
Physical Requirements
- Must be able to remain in a stationary position approximately 50% of the time
- May occasionally need to move boxes weighing up to 50 pounds within the office
- Primarily works in an indoor office environment
The Logistics
- Full-time: 36–40 hours per week
- Location: Berthoud, Colorado
- In-person position: No remote applicants, please
If you are someone who takes pride in doing things exceptionally well, enjoys helping people, and naturally takes ownership of whatever is in front of you, we would love to hear from you.
Please submit your resume, cover letter, and completed assessments (or an accommodation request). Applications missing these materials will not be considered.
Job Type: Full-time
Pay: $22.00 - $32.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Work Location: In person
