System Administration (25%)
Liaises with ITS and various vendors to oversee maintenance, support, and troubleshooting for Business Enablement applications; uses and administers vendor ticketing system to create RFCs (Request for Change), SRs (Service Requests), and access changes for vendors to act upon; collaborates with vendor representatives and Maricopa technical and functional teams to implement requested changes; tracks OCI Cloud access and security requests; monitors certificate lifecycle, tracks unsupported versions, and notifies owners to take action; maximizes the availability of all ERP systems to support the business operations of the colleges.
Team Leadership (20%)
Plans, organizes, assigns, supervises, reviews, and evaluates the work of staff; participates in hiring, discipline, and termination activities; identifies training needs and opportunities; promotes professional growth and development opportunities among team members; holds team members accountable for completing assigned tasks; mentors team members to achieve expertise in supporting applications.
Project Leadership (20%)
Leads complex, technical projects such as PeopleSoft, PeopleTools, PUM, and Audit projects; identifies appropriate project stakeholders and leads, coordinates, and facilitates meetings, and leads SIT, UAT, and disaster recovery testing.
Problem Management and Communication (15%)
Analyzes complex issues, incidents, and problems and develops solutions and recommendations; creates and requests RCAs (Root Cause Analysis); analyzes and identifies the linkages and interactions between different applications and infrastructures; facilitates incident response by coordinating conversations with the right mix of technical and functional team members; targets and escalates long-standing or unresolved issues; communicates incident status and facilitates the change management process; utilizes effective, appropriate, and professional communication with various stakeholders and team members.
Documentation and Coordination (10%)
Leads RFP and RFI activities, including creation, coordinating review and approval processes, facilitating addressing vendor questions, and maintaining documentation per retention guidelines; creates and maintains disaster recovery documents; develops SOPs, network diagrams, project and operational documentation.
Administrative Operations (10%)
Continuously grows cross-functional skillset; participates in regular meetings and task forces as applicable; performs other duties as assigned.
