Empire & Co. is a leader in delivering innovative workplace solutions nationwide. With over 80 years of industry experience and more than 565 full-time employees, we partner with leading architects, designers, brokers, craftsmen, and manufacturers to create high-performing, cost-effective environments that solve business challenges and activate brands.
As the leading Steelcase dealer in the United States, we support a network of more than 500 manufacturers and deliver solutions that transform the way people work.
Empire & Co. is seeking a Furniture Account Coordinator to join our growing team and work from our Atlanta office.
This role is responsible for providing exceptional customer service and operational support throughout the project lifecycle in a timely and accurate manner. Responsibilities include quote and order entry, order tracking, installation coordination, project follow-up, and client communication.
The Furniture Account Coordinator will support the sales team and partner closely with vendors, operations, project teams, and clients to help ensure projects are delivered accurately, efficiently, and with a high level of client satisfaction.
The ideal candidate is highly organized, detail-oriented, proactive, and comfortable managing multiple priorities in a fast-paced environment.
Support the sales team throughout all phases of project execution
Acquire vendor discounts and verify pricing (CDA)
Assist with specification review and verification
Prepare quotes and complete order entry documentation
Complete required order header information (sales codes, taxes, ship-to information, carton/uncarton requirements)
Complete applicable order instructions and supporting documentation
Color code floor plans and organize counts
Request Certificates of Insurance (COI)
Manage and reserve COM and COL requirements
Manage COD processes and handle auto pricing
Assist with labor quote requests
Ensure proper approvals prior to quote conversion to order
Request proforma invoices when deposits are required
Ensure orders are properly released within Hedberg
Confirm receipt of purchase orders with vendors
Confirm vendor acknowledgements
Create and manage vendor requests for deposits
Lead resolution of acknowledgement discrepancies
Create and maintain order status reports throughout project execution
Coordinate timelines and communicate updates across internal teams and clients
Create Operations requests (union/non-union; standard time/overtime)
Assist in preparing installation packages and project documentation
Coordinate with installation and operational teams to support project readiness
Maintain punch list documentation and communicate updates to clients
Order punch list items and coordinate approvals where applicable
Create laser and RA tickets to support freight claims when necessary
Support installation completion and project closeout activities
Coordinate invoicing upon delivery and installation completion
Process day-two orders and follow-up activities
Maintain ongoing client communication to support satisfaction and issue resolution
High School Diploma plus 1–3 years of professional experience required
Bachelor’s degree or equivalent combination of education and experience preferred
Prior experience in project coordination, commercial furniture, dealership operations, interiors, customer support, account coordination, or related industries preferred
Furniture dealership experience is a plus but not required
Proficiency with Microsoft Office Suite (Outlook, Excel, Word); experience with Hedberg or similar ERP/order management systems preferred
Strong written and verbal communication skills
Demonstrated ability to take initiative and think proactively
Comfortable handling multiple priorities and deadlines simultaneously
Strong organizational and time management skills with exceptional attention to detail
Strong critical thinking and problem-solving capabilities
Ability to prioritize work while maintaining a high level of accuracy and responsiveness
Works effectively in a collaborative team environment
