The Assistant General manager is responsible for all aspects of operations at the hotel and provides support to the General Manager. Directs and coordinates hotels activities to obtain efficiency of operations, and maximize full potential with a balanced focus on the hotels mission, guests and employees.
This job requires that you have at minimum 5 years of hotel experience and at least 2 years of hotel management experience. Please do not apply if you do not meet this criteria. IHG/Opera experience a plus!
ASSISTANT GENERAL MANAGER DUTIES AND RESPONSIBILITIES:
- Assist the General Manager in day to day operations.
- Assigns duties to front desk and observes performance to ensure adherence to hotel policies and established operating procedures.
- Provides training to staff and front desk team members.
- Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations.
- Monitor the Guest feedback.
- Receives and resolved or assists the General manager in resolving guest complaints and the service recovery process.
- Selects or assist in the selection of hotel staff and completes all new hire paper work.
- Review employee performance and conducts personnel actions such as disciplinary actions and terminations.
- Maintains accurate records, daily balance, AR, AP accounts
- Assisting General Manager during Morning meetings or conducts the morning meetings in the absence of General Manager.
- Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
- Ensure full compliance to Hotel operating controls, policies, procedures and service standards.
- Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
- Assist GM in key property issues including capital projects, customer service and refurbishment.
- Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.
- Performs daily, weekly and monthly property inspections.
- Ensures property, grounds, physical plant and work areas maintained to standard.
- Builds strong working relationships and communications with hotel staff, and other departments to ensure maximum operating effectiveness and fulfilment of special event need.
- Cover shifts is all departments as scheduled by the General Manager.
- Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.
- Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
- Performs sudden audits on rooms and other operating areas.
- Provide effective leadership to hotel team members.
- Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.
- Ensures effective, timely and accurate communications flow
- Corporate client handling and take part in new client acquisition along with the sales team whenever required.
- All Other duties as assigned by the General Manager or Management.
PREREQUISITES:
Strong management skills, ability to appropriately assign or delegate work and authority to others in the accomplishment of goals. And provide coaching, advice and assistance as required.
Available to work when needed, including weekends, holidays, and nights.
Job Type: Full-time
Pay: $48,000.00 - $50,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- How many years of IHG experience do you have?
Experience:
- Hotel management: 3 years (Preferred)
- Hotel: 5 years (Preferred)
Work Location: In person
