POSITION SUMMARY:
Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.
ROOM BOY DUTIES AND RESPONSIBILITIES:
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Enters and prepares the room for cleaning.
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Makes bed.
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Dusts the room and furniture.
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Replenishes guestroom and bath supplies.
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Cleans the bathroom.
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Cleans the closet.
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Vacuums and racks the carpet.
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Checks and secures the rooms.
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Replenish amenities according to the operational standards.
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Deliver and retrieve items on loan to guests e.g. iron and ironing boards
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Ensure security of guest rooms and privacy of guests
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Perform rotation cleaning duties (e.g. Spring cleaning, super cleaning etc.) as required
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Cleans guest bathroom/bedroom/floor corridor.
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Responsible for replenishment of guest complimentary items
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Responsible for the cleanliness and maintenance of his work area.
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Responsible for the Hotel property in the work area.
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Attends to guest calls, guest requests /guest complaints in the area assigned to him.
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Authorize to enter in guestrooms for cleaning and providing turndown services as per requirement.
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Responsible for following the standard operating procedures.
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Responsible for achieving and exceeding the guest satisfaction score.
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Physical: Requires fingering, grasping, writing, standing, sitting, walking, bending, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.
PREREQUISITES:
Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.
Education:
A secondary school diploma is preferred, Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.
Experience:
Previous hotel-related experience desired.
