Job Summary
WELNOX Studio is seeking a friendly, organized, and detail-oriented Dental Office Manager & Receptionist to join our team. This role is ideal for someone who thrives in a fast-paced, patient-focused environment and enjoys being the first point of contact for a modern, high-end dental and wellness practice. This role is essential in creating a welcoming environment for patients while efficiently managing front desk operations and administrative tasks. The ideal candidate will possess excellent communication skills, a strong understanding of medical and dental terminology, and experience with various Electronic Health Record (EHR) systems. Your energetic approach will help ensure smooth daily operations, exceptional patient service, and effective office management. This paid position offers an exciting opportunity to be a vital part of a dedicated healthcare team committed to delivering outstanding dental care.
Duties
- Greet patients warmly, verify insurance coverage, and facilitate patient intake processes using dental terminology and EHR systems such as Dentrix or Eaglesoft
- Schedule appointments accurately utilizing medical scheduling software, manage multi-line phone systems, and maintain efficient front desk operations with professional phone etiquette and typing skills
- Verify insurance benefits, perform insurance verification, and assist with billing processes including medical collection procedures and Medicare claims when applicable
- Process all patient payments accurately, including in-office, online, and over-the-phone transactions.
- Set up, monitor, and manage payment plans according to the treatment agreements, ensuring timely collections and proper documentation.
- Provide patients with clear explanations of their balances, payment schedules, and available financing options.
- Submit, track, and follow up on all insurance claims to ensure timely reimbursement.
- Verify patient insurance coverage, benefits, and eligibility prior to treatment.
- Reconcile insurance payments with patient accounts and handle any discrepancies or appeals as needed.
- Review and update patient records ensuring compliance with HIPAA regulations and proper documentation review for accuracy in medical records management
- Assist with office management tasks such as filing, maintaining medical records, and managing clinic supplies to ensure a well-organized workspace
- Coordinate with clinical staff to support care plans, document review, CPT coding, ICD-9/10 coding, and ensure proper documentation for billing purposes
- Utilize computer skills across platforms like Microsoft Office, Meditech, Epic, eClinicalWorks, Athenahealth, or other EMR/EHR systems to streamline administrative workflows
Experience
- Proven experience as a Medical Receptionist or Office Coordinator in a dental or healthcare setting with at least one year of clinic experience preferred
- Strong knowledge of dental terminology, medical terminology, ICD-9/10 coding, CPT coding, and medical billing procedures
- Familiarity with EMR systems such as Dentrix, Eaglesoft, Meditech, Epic, or Athenahealth is highly desirable
- Demonstrated ability to handle insurance verification processes including Medicare and other third-party payers
- Excellent customer service skills combined with professional phone etiquette and multi-line phone system operation
- Proficiency in computer applications including Microsoft Office suite and typing skills (10 key typing) for efficient data entry
- Bilingual abilities are a plus to effectively communicate with diverse patient populations
- Previous office management or clerical experience in a healthcare environment will be advantageous
WEBSITE: www.welnoxstudio.com
Join our team to make a positive impact on patients’ lives while advancing your career in a supportive and energetic environment!
Pay: $4,000.00 - $5,000.00 per month
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Professional development assistance
Work Location: In person
