We are looking for a knowledgeable and service-driven RDA to support our Implant Full Arch (Digital Treatment Planning) department as a Technical Advisor. In this role, you will leverage your clinical expertise to assist dental offices with case troubleshooting, product selection, and best practices—helping clinicians deliver confident, high-quality patient outcomes.
Essential Functions:
-
Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments.
-
Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in GCM.
-
Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate manner.
-
Complies with customer service policies and procedures and call center operational standards.
-
Relies on extensive technical knowledge to make decisions and accomplish departmental goals.
-
Assists customers in problem solving, planning, development, and execution of stated goals and objectives.
-
Ensures customer retention and satisfaction.
-
Evaluates each case thoroughly and advises doctors on which product is best for the particular case.
-
Makes outbound calls on cases that need assistance.
-
Maintains a day to day professional relationship with dental technicians and managers.
-
Follows-up on specific requests made by doctors on particular cases.
-
Seeks advice and input from the manager when needed.
-
Performs other related duties and projects as business needs require at direction of management.
Education and Experience:
-
High school diploma or equivalent.
-
Bachelor’s degree, preferred.
-
Minimum two (2) years of ACD experience and/or five (5) years of customer service experience or three (3) years in dental background.
Special Requirements/Certification:
-
RDA, DA, or CDT certifications preferred.
Pay Range: $25.00/hr + monthly bonus up to $500.00 a month
