Apex Heart Care of North Texas is a physician-owned cardiology practice hiring a Front Office Assistant / Marketing Representative for our Denton and Plano clinics. This is one job with two sides: you run the front desk, and you're the person who keeps us connected to the primary care offices that send us patients. Our clinical team is one cardiologist and one nurse practitioner, so you'd work directly with both every day, know our patients by name, and have real say in how the clinic runs. No call center, no layers of management.
Full-time, with part-time considered for the right person.
We're hiring local. These roles are for people already living near Denton or Plano. We don't offer relocation — we'd rather hire a neighbor who plans to stay.
Duties — Front Desk
Greet and check in patients, verify demographics and insurance, and collect copays
Answer and route a multi-line phone system, and return patient calls the same day
Schedule and confirm appointments, cardiac testing, and follow-ups in eClinicalWorks
Verify insurance eligibility and obtain prior authorization for office visits and testing
Scan and index referrals, outside records, and hospital reports into the chart
Work the recall and no-show lists so patients don't fall through the cracks
Keep the reception area, forms, and check-in materials orderly and stocked
Balance the day sheet, reconcile copays collected, and prepare the deposit
Duties — Marketing & Referral Outreach
Plan and carry out the practice's marketing and outreach calendar, and bring us your own ideas for what to try next
Visit referring primary care and specialty offices in the Denton and Plano areas, and build working relationships with their providers and staff
Set up interaction time between our physician and referring providers — introductions, lunch meetings, and educational sessions
Keep our referral network current, and follow up when a relationship needs attention
Track what we're doing and what it's producing, and tell us what you're hearing from those offices
Maintain the practice's online presence — Google Business Profile, website details, social media, and patient reviews
Plan and staff community heart-health events and screenings
Requirements
High school diploma or equivalent
At least one year at a medical front desk, or comparable customer-facing experience you can speak to
Comfortable on the phone all day and steady when the waiting room is full
Willing to get out of the office and talk to referring practices in person — this part of the job is not optional
Valid driver's license and reliable transportation
Basic computer skills — email, scheduling software, Microsoft Office or Google Workspace
eClinicalWorks experience a plus
Insurance verification or prior authorization experience a plus
Bilingual a plus
Real patience with older adults. Most of our patients are seniors and many have been with us for years.
Schedule and pay
Monday–Friday, days. No nights, no weekends, no call. An occasional Saturday community event, with plenty of notice.
$17–$22 per hour, based on experience.
Mileage reimbursed for travel between our offices and to referring practices.
Send us your resume and your earliest available start date.
Pay: $17.00 - $22.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
