Front Desk Manager
Quantum Wellness – Lubbock, TX
Job Type: Full-time, salaried
Schedule: Four days per week, approximately 31.5 hours
About the Position
Quantum Wellness is seeking an organized, dependable, and personable Front Desk Manager to oversee the daily operations of our front office.
This is a hands-on leadership position responsible for managing the front desk staff, coordinating doctors’ schedules, overseeing patient billing and payments, and ensuring every patient receives a professional and welcoming experience.
The ideal candidate will be comfortable taking ownership of the front desk, leading a team, solving problems, and keeping a busy clinic organized. This position requires strong communication, attention to detail, and the ability to balance excellent patient service with administrative responsibilities.
Primary Responsibilities
- Support the front desk staff
- Ensure appropriate front desk coverage during clinic hours
- Coordinate doctors’ schedules and maintain an organized appointment calendar
- Schedule, confirm, reschedule, and cancel patient appointments
- Answer incoming calls and respond to patient questions
- Welcome patients and manage the check-in and checkout process
- Collect patient payments and maintain accurate billing records
- Review outstanding patient balances and follow up when necessary
- Ensure payments, treatment packages, account credits, and invoices are entered correctly
- Maintain accurate patient information and documentation
- Help resolve scheduling, billing, and patient-service concerns
- Communicate schedule changes and relevant patient information to providers
- Maintain patient confidentiality and follow clinic policies
- Identify opportunities to improve front desk workflows
- Assist clinic leadership with administrative projects as needed
Qualifications
- Previous front desk, administrative, or customer-service experience
- Experience in a medical, chiropractic, wellness, dental, or similar office is strongly preferred
- Previous leadership or supervisory experience is preferred
- Experience with patient scheduling, billing, and collecting payments
- Strong organizational and time-management skills
- Excellent written and verbal communication
- Comfortable learning scheduling, billing, and patient-management software
- Ability to manage competing priorities in a busy environment
- Professional, dependable, and detail-oriented
- Able to handle sensitive patient and employee information appropriately
What We’re Looking For
We are looking for someone who:
- Takes ownership and follows through
- Can confidently lead and hold a team accountable
- Remains calm and professional when the clinic becomes busy
- Notices problems and works to solve them
- Communicates clearly with patients, staff, and providers
- Understands that the front desk sets the tone for the patient experience
- Can respectfully enforce scheduling and payment policies
- Wants to grow with the clinic and contribute to a strong team culture
Compensation and Benefits
This position offers an annual salary of ~$33,000 for a regular schedule averaging approximately 31.5 hours per week.
Additional benefits include:
- Complimentary treatments from Quantum Wellness providers for the employee and their immediate family
- Complimentary access to eligible in-office therapies
- Complimentary gym memberships for the employee and their immediate family
- Consistent four-day workweek
- Friday through Sunday off
Treatment, therapy, and gym benefits are subject to availability and applicable clinic policies.
How to Apply
Please submit your résumé through Indeed. Applicants are encouraged to include a short statement describing their experience managing a front desk, coordinating provider schedules, handling patient billing, or leading a team.
Quantum Wellness is an equal opportunity employer.
Pay: $20.15 - $21.37 per hour
Benefits:
Work Location: In person
