We are seeking an experienced Front Office Administrative Assistant/Patient Care Coordinator to join our dental team. In this role, you will play a crucial part in ensuring our patients receive exceptional care and support throughout their visit. Your contributions will be crucial to us maintaining our reputation for outstanding customer service and personalized dental experiences.
Responsibilities:
- Promptly and warmly greet patients as a welcomed guest to the office.
- Manage overall office schedule. Including but not limited to patient hygiene & doctor scheduling, insurance verification, treatment plan presentation, Patient financial obligations, and patient billing/collections.
- Create new patient/family accounts as needed
- Accept emergency patient calls and triage them to provide them with prompt service.
- Arrange appointments with the correct amount of time and accommodates both patients and staff in scheduling. Rescheduling appointments when Dr./Hygiene is out of the office.
- Complete upcoming appointment confirmations daily, accurately quoting patient co-pays, or any other payment due.
- Ensure practice efficiency while protecting the patient experience
- Answering the office telephones with enthusiasm and professionalism.
- Ensure compliance with HIPAA and OSHA regulations
- Collaborate with the office providers to support seamless patient care
- Oversee/order front office supplies as needed
- Demonstrate superior customer service skills when communicating with patients and co-workers.
- Promptly respond to voicemails, emails and texts.
- Manage outgoing and incoming referrals
- Maintain accurate patient records: scan signed forms into electronic chart, document conversations, etc.
- Reconciles end of the day reports/deposits.
- Maintain a clean and organized desk on a daily basis. Ensure supplies are stocked as needed.
- Perform other assigned duties as requested.
Requirements:
To perform this job successfully, an individual must be able to perform each essential task required satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in this position.
- 1+ years of experience as a Dental Office Administration, Dental Insurance Coordinator, Dental Assisting, and/or Patient Care Coordination.
- Strong leadership and organizational skills
- Self motivated and able to take initiative.
- Knowledge of dental office scheduling, treatment presentation, patient financials, and insurance processes
- Passion for relationship-driven patient care
- Must be proficient in data entry skills.
- Needs to have very strong multi-tasking skills., in a fast paced environment.
- Skillful in using office equipment and handling paperwork/filing adequately and confidentially. Dentrix dental software knowledge preferred
- Proficient in using a variety of computer system programs, such as Microsoft Office Products (Excel, Word, Microsoft Outlook, etc.)
- Ability to communicate clearly in person, on the phone, and establish meaningful relationships quickly and efficiently.
If you're ready to make a meaningful impact on our patients' lives while working in a supportive environment, we invite you to apply today and join our dental family!
Job Type: Full-time or Part-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Experience:
- Dental receptionist: 1 year (Required)
- Dental Insurance: 1 year (Preferred)
Work Location: In person
Pay: $20.00 - $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Uniform allowance
Work Location: In person
