We are seeking a professional, reliable, and client-focused Account Manager to join our growing security services team. The Account Manager will be responsible for managing client accounts, maintaining strong customer relationships, overseeing security operations at assigned sites, and ensuring high-quality service delivery. This role requires excellent communication, leadership, problem-solving, and organizational skills.
The ideal candidate has experience in the security industry, understands client relations, and can effectively coordinate between clients, security personnel, and company management.
Key Responsibilities
· Serve as the main point of contact for assigned client accounts
· Build and maintain strong relationships with clients to ensure satisfaction and contract retention
· Conduct regular site visits and client meetings
· Oversee security officers and site supervisors to ensure professionalism and compliance
· Address client concerns, incidents, complaints, and service requests promptly
· Assist with scheduling, staffing, and coverage for assigned accounts
· Ensure all sites meet company standards, post orders, and client expectations
· Prepare reports, incident documentation, and account updates
· Coordinate with recruiting and operations teams to maintain proper staffing levels
· Monitor employee performance and assist with corrective actions when necessary
· Support business growth by identifying opportunities for additional services
· Ensure compliance with company policies and state security regulations
Qualifications
· Previous experience in account management, operations, or security management preferred
· Experience in the security industry strongly preferred
· Strong leadership and interpersonal skills
· Excellent verbal and written communication
· Ability to multitask and manage multiple client accounts
· Professional appearance and demeanor
· Strong problem-solving and conflict-resolution skills
· Proficient in Microsoft Office and basic reporting systems
· Valid driver’s license and reliable transportation preferred
· Ability to work flexible hours when needed
Preferred Skills
· Knowledge of security operations and guard management
· Experience handling client escalations and employee relations
· Ability to work in a fast-paced environment
· Strong organizational and time-management skills
Compensation & Benefits
· Competitive salary
· Opportunities for growth and advancement
· Paid time off
· Health and supplemental benefits
· Professional development opportunities
Why Join Us?
At LEAD Security Group Inc we value professionalism, teamwork, and dedication. We are committed to providing exceptional security services while creating opportunities for our employees to grow and succeed.
Apply today to become part of a team dedicated to safety, professionalism, and client satisfaction.
Pay: $65,702.98 - $75,126.16 per year
Benefits:
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible schedule
- Paid time off
- Paid training
- Vision insurance
Education:
Experience:
- Account management: 2 years (Preferred)
Ability to Commute:
- New York, NY 10039 (Preferred)
Work Location: In person
