About us
www.ddcoc.com
Digestive Disease Consultants of Orange County is a trusted center of excellence for comprehensive gastrointestinal care with offices in Irvine, Huntington Beach, Tustin, and Mission Viejo, California.
Our work environment includes:
- Modern office setting
- Food provided (most of the time)
Digestive Disease Consultants of Orange County is a specialized gastroenterology practice located in Irvine, CA with 3 additional offices in Huntington Beach, Tustin and Mission Viejo. We focus heavily on the prevention of colon cancer and esophageal cancer. Our physicians specialize in medical disorders of the digestive system, including the esophagus, stomach, small intestine, colon, liver, gallbladder, pancreas, hemorrhoid treatment. Their array of diagnostic and therapeutic techniques includes upper endoscopy (EGD), colonoscopy, capsule endoscopy, small intestine deep enteroscopy and bile duct/pancreatic duct endoscopy (ERCP).
We are looking for someone to manage large volumes of inbound and outbound calls in a timely manner. Someone who can provide assistance to patient and other contacting the clinic by phone; may provide direct assistance, take messages and direct calls to the appropriate party, update any changes of patient's information into EHR, verify eligibility, scheduling office visits and follow ups, handle voicemail messages and ensure timely follow-up, monitor automatic call reminder system, etc. EMR/EHR experience preferred, but willing to train. It is a busy and growing medical practice, with a lot of opportunities to learn.
Requirements:
- Strong phone etiquette and customer service skills, with the ability to handle high call volumes professionally and efficiently
- Experience scheduling appointments, verifying insurance, and coordinating patient care
- Ability to communicate clearly and compassionately with patients, providers, and staff
- Ability to multitask, prioritize tasks, and work in a fast-paced environment
- Strong attention to detail and organizational skills
- Ability to maintain patient confidentiality in compliance with HIPAA regulations
- Team player with a positive attitude and strong work ethic
- College degree is required
Preferred Qualifications:
- Customer service: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
- Medical office: 1 year (Preferred)
- Insurance verification: 1 year (Preferred)
- HIPAA: 1 year (Preferred)
- Bilingual (Preferred)
Work Environment:
- Onsite position (not remote)
- Fast-paced, collaborative medical office
We have 4 office locations. Therefore, the position requires some travel between the offices (this is reimbursed).
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
Education:
Experience:
- Customer service: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
- Insurance verification: 1 year (Required)
- Medical office: 1 year (Required)
- Phone triage: 1 year (Preferred)
Language:
- any language other than English (Preferred)
Work Location: In person
