Overview
Join our dynamic outpatient dynamic team as a part time Medical Receptionist, where you will serve as the welcoming, organized, and reliable first point of contact for our patients. This role is ideal for someone who thrives in a medical office setting, enjoys helping patients navigate their care, and excels at managing fast‑moving administrative workflows with accuracy and compassion. The ideal candidate has experience working in a medical office or outpatient clinic.
Key Responsibilities
Patient Reception and Front Desk Operations
- Greet patients warmly and professionally, ensuring a smooth and supportive check‑in experience
- Manage the full appointment lifecycle, including scheduling new visits, follow‑ups, and procedure appointments
- Answer incoming calls, manage voicemail and portal messages, and route communication to the appropriate provider or staff member
- Verify patient demographics, insurance eligibility, and required authorizations prior to visits
- Knowledge of insurance verification and prior authorizations
- Collect copays, process payments, and update patient records
- Update and maintain patient records within the electronic health record (EHR/EMR) system
- Coordinate patient flow by communicating effectively with providers and clinical staff
- Assist with referral coordination, medical record requests, and general administrative support
- Maintain a clean, organized, and professional front desk environment
Qualifications
- Prior experience in medical settings such as medical office, outpatient clinic, or specialty practice.
- Strong customer service skills with a patient‑centered approach
- Proficient working with electronic medical records (EHR/EMR systems), especially AthenaOne
- Excellent patient service skills combined with organizational abilities to handle multiple priorities efficiently.
- Strong communication, multitasking, and organizational skills
- Customer service mindset and patient-centered approach
- Bilingual in Spanish
Preferred Qualifications
- Experience in neurology, headache, pain management, or specialty clinics
Pay: $18.00 - $19.00 per hour
Work Location: In person
