Job Summary
We are seeking a dynamic and detail-oriented Dental Receptionist to join our vibrant dental practice. In this pivotal role, you will serve as the first point of contact for patients, ensuring a welcoming environment while managing a variety of administrative and clinical support tasks. Your energetic approach will help streamline patient flow, coordinate appointments, and uphold the highest standards of confidentiality and professionalism. This position offers an exciting opportunity to contribute to exceptional patient care through efficient office management and outstanding customer service.
Responsibilities
- Greet patients warmly, verify their information, and check them in efficiently using Electronic Health Record (EHR) systems such as Epic, Meditech, or Athenahealth.
- Schedule appointments accurately, manage cancellations, and coordinate with clinical staff to optimize daily patient flow.
- Collect and process payments, including medical collections and insurance co-pays, utilizing medical billing software and understanding health insurance policies like Medicare.
- Maintain meticulous medical records by reviewing documentation for accuracy and completeness in compliance with HIPAA regulations.
- Handle phone inquiries with professional phone etiquette, providing information about procedures, appointment scheduling, or billing questions.
- Assist with medical coding tasks such as CPT (Current Procedural Terminology), ICD-9/10 (International Classification of Diseases), and ICD coding to ensure proper billing and documentation.
- Support clinic operations by managing filing systems, data entry (including 10 key typing), and maintaining organized medical records in EMR/EHR systems like eClinicalWorks or Meditech.
Experience
- Prior experience working in a busy medical or dental office environment is highly preferred.
- Familiarity with medical terminology, clinical confidentiality policies, and health information management standards such as HIPAA.
- Bilingual skills are a plus to effectively serve diverse patient populations.
- Demonstrated ability to perform clerical tasks including filing, typing (10 key), and using Microsoft Office applications efficiently.
- Excellent customer service skills with a professional demeanor in handling patient interactions over the phone or in person.
Join our team to deliver exceptional patient experiences while supporting the smooth operation of our dental practice! We are committed to fostering a positive work environment where your skills can thrive and make a meaningful difference in patients’ lives.
Pay: $18.00 - $22.00 per hour
Work Location: In person
