Desktop Support Technician
Location: Celina, TX 75009 (100% Onsite Required)
Engagement Type: 6 Month Contract, Potential Contract to Hire
Schedule: 40 hours per week; initially Monday–Thursday, 10-hour shifts
Work Authorization: Must be authorized to work in the United States on a full-time, ongoing basis without the need for employer sponsorship now or in the future
Background Requirement: Must pass a Criminal Justice Information Systems (CJIS) background check upon hire.
Openings: 2
Pay: $22.00/Hr. W2
GTS Technology Solutions is seeking Desktop Support Technicians to support a public-sector customer with day-to-day end-user technical support and several upcoming technology initiatives, including laptop refreshes, workstation deployments, and new facility setups.
This is a hands-on technical support role combining Level 1 troubleshooting with desktop support and deployment responsibilities. The Desktop Support Technician will troubleshoot endpoint hardware and software issues, resolve support tickets, image and configure devices, assist users in person and remotely, and support technology installations across multiple customer locations.
This position is well suited for someone who enjoys a mix of technical troubleshooting and hands-on desktop support rather than spending the entire day at a service desk.
Key Responsibilities
· Provide Level 1 technical support for hardware, software, connectivity, account, and peripheral issues.
· Troubleshoot and resolve desktop and laptop issues both in person and remotely.
· Monitor, document, update, and resolve requests through a service ticketing system.
· Image, configure, deploy, refresh, and replace Windows laptops and desktop computers.
· Support laptop refresh projects, including preparing new equipment and decommissioning outdated devices.
· Set up workstations and technology equipment at new and existing customer facilities.
· Connect and configure monitors, docking stations, peripherals, and other workstation equipment.
· Provide basic Active Directory support and account troubleshooting.
· Support Microsoft Windows and Microsoft Office applications.
· Assist with mobile device support, including iPhones and iPads.
· Support Mobile Device Management (MDM) activities as needed.
· Troubleshoot basic network and internet connectivity issues at the endpoint level.
· Escalate complex or priority issues to the appropriate technical team.
· Maintain accurate documentation of support activities and equipment.
· Travel between local customer facilities as needed to provide onsite technical support.
· Perform hands-on installation work that may require bending, kneeling, crawling under desks, and lifting equipment weighing up to 50 pounds.
· Provide professional and customer-focused support to users with varying levels of technical knowledge.
Required Qualifications
· 2+ years of experience in desktop support, IT support, help desk, service desk, or a similar technical support role preferred.
· Hands-on experience troubleshooting Windows desktops and laptops.
· Working knowledge of Active Directory.
· Experience supporting Microsoft Office applications.
· Experience troubleshooting computer hardware, software, peripherals, and basic connectivity issues.
· Experience providing in-person and remote end-user support.
· Strong technical troubleshooting and problem-solving skills.
· Strong customer service and verbal and written communication skills.
· Ability to work independently and appropriately escalate technical issues.
· Ability to lift, carry, push, or pull equipment weighing up to 50 pounds.
· Valid driver’s license and ability to travel between local customer locations as needed.
Preferred Qualifications
· Experience imaging, configuring, and deploying desktops and laptops.
· Experience supporting workstation refresh or hardware deployment projects.
· Experience with Mobile Device Management (MDM) solutions.
· Experience with Ivanti or similar device management platforms.
· Experience with Apple Business Manager and supporting iPhones and iPads.
· Experience with workstation or server support.
· CompTIA A+ certification.
· Previous experience supporting a public-sector or government environment.
· Experience supporting public-safety technology, such as in-vehicle technology, body cameras, or mobile data devices.
Additional Requirements
· The initial schedule is expected to be Monday through Thursday, 10 hours per day. Due to upcoming facility openings and department moves, the schedule may temporarily transition to a 5-day or alternate workweek. Candidates must have flexibility to accommodate schedule changes while maintaining approximately 40 hours per week.
GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws.
As part of our hiring process, we conduct background checks on all final candidates. These checks are conducted in compliance with the guidelines set forth by the U.S. Equal Employment Opportunity Commission (EEOC). We ensure that the information obtained from background checks is used fairly and does not unlawfully discriminate against any individual.
GTS Technology Solutions participates in E-Verify to confirm the employment eligibility of all newly hired employees. If you are offered a position with GTS Technology Solutions, your employment will be contingent upon successful verification of your identity and legal authorization to work in the United States through E-Verify.
For more information about E-Verify, please visit E-Verify's official website.
Pay: $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Application Question(s):
- Do you have hands-on experience imaging, configuring, deploying, or replacing desktops and/or laptops? Yes / No
- Are you able to work 100% onsite and travel between local customer locations as needed? Yes / No
- Are you able to meet the background screening and CJIS clearance requirements for this position? Yes / No
Experience:
- desktop and end-user IT Support: 2 years (Required)
- Active Directory and Microsoft Office applications: 1 year (Preferred)
Ability to Commute:
- Celina, TX 75009 (Required)
Work Location: In person
