Chicago Operations Manager – Luxury Residential Hospitality
Concierge- Resident Services - Property Operations
Chicago, IL
Full-Time or Part-Time
$50,000–$55,000 Base Salary + Performance Incentives
Help Build Chicago. Then Lead the Operations.
America's Hospitality Group (AHG) provides concierge, valet, resident services, security support, and hospitality staffing for luxury residential high-rises, premier apartment communities, and upscale multifamily properties.
We already operate our proven hospitality model in major metropolitan markets across the U.S. and are expanding our presence in Chicago.
We're looking for a strong Operations Manager who can help establish relationships during the Chicago launch and then transition into leading our local properties, clients, teams, and day-to-day operations as the market grows.
Your Opportunity
This is an Operations Manager role with an initial market-launch phase.
At the beginning, you'll help introduce AHG throughout Chicago by visiting premier residential properties, networking, developing relationships, and connecting with property management and hospitality decision-makers.
You won't remain in business development forever.
As properties are secured, your focus transitions into operations.
You'll help launch new locations, recruit and develop teams, manage client relationships, oversee staffing and performance, maintain luxury service standards, and take ownership of the growing Chicago operation.
Help build the portfolio. Then help run the portfolio.
What You'll Do
- Build relationships with luxury residential high-rises, premier apartment communities, and upscale multifamily properties
- Connect with property managers, community managers, regional managers, developers, HOA leaders, and ownership groups
- Introduce AHG's concierge, valet, resident services, security support, and hospitality staffing programs
- Network, visit properties, follow up with contacts, and help create new client opportunities
- Participate in property meetings, walkthroughs, proposals, and new account launches
- Transition into operational leadership as properties come onboard
- Recruit, interview, hire, train, schedule, and develop concierge and hospitality teams
- Manage staffing, employee performance, service quality, and client satisfaction
- Build strong relationships with property management leadership
- Resolve operational issues quickly and professionally
- Maintain AHG's luxury hospitality and resident experience standards
- Help grow and lead the Chicago operation
Ideal Background
We'd especially like to meet candidates with experience in:
- Operations Management
- Hospitality Management
- Concierge / Concierge Management
- Resident Services / Resident Experience
- Luxury Residential
- Property Management
- Community Management
- Multifamily Housing
- Residential High-Rise
- Hotel / Front Office Management
- Guest Services
- Valet Operations
- Leasing
- Account Management
- Client Relations
- Business Development
What We're Looking For
- Strong operations and people-leadership ability
- Polished, professional presence appropriate for luxury residential environments
- Hospitality and resident-service mindset
- Natural relationship-builder who enjoys meeting people
- Experience recruiting, training, coaching, or managing teams
- Strong client-management and problem-solving skills
- Self-starter with excellent organization and follow-through
- Comfortable working independently and being active throughout Chicago
- Reliable transportation
Previous experience in luxury residential, concierge, hospitality, resident services, multifamily, property management, hotels, valet, or operations leadership is highly preferred.
Existing relationships within Chicago's luxury residential, high-rise, multifamily, property management, hospitality, HOA, developer, or commercial real estate community are a significant advantage.
Why AHG?
- Join an established company with a proven hospitality model in major U.S. markets
- Full-Time or Part-Time opportunity
- Base salary + performance incentives
- Work directly with company ownership and executive leadership
- Help establish AHG in one of the country's premier residential markets
- Transition into managing properties and teams as Chicago grows
- Help recruit and develop your local operation
- Clear path for expanded market leadership
Before You Apply
This is not a pure sales position.
During the initial Chicago launch, we need someone comfortable building relationships, opening doors, and helping create new opportunities.
As properties are secured, the role becomes increasingly operations-focused — launching locations, leading teams, supporting clients, maintaining service standards, and managing successful day-to-day operations.
We're looking for someone who can help us build the market and then take ownership of operating it.
Application Question
Tell us briefly about your experience in hospitality, concierge, luxury residential, property management, resident services, or operations leadership. Please also share any Chicago industry relationships or experience you have building client relationships, launching locations, or leading teams.
Pay: $50,000.00 - $55,000.00 per year
Benefits:
Work Location: In person
