OFFICE LOCATION: Willmar, MN
STARTING WAGE RANGE: $18.00 - $21.00 Hourly (depending upon experience)
JOB TYPE: Full Time
SCHEDULE: Shift 8:00 AM – 5:00 PM, Typically Monday - Friday
Posting Dates: 8/11/2026 through 8/17/2026
Apply today via Indeed,
Download our fillable PDF Application at https://www.wcsanitation.com/employment/
Or Email your questions or resume to [email protected]
WHY SHOULD YOU APPLY TO JOIN THE WCS TEAM:
- Work locally so you can be home with your family every night and weekend.
- Stable, year-round employment with continuous growth opportunities.
- Thorough on-the-job training.
- Competitive pay & comprehensive benefits package.
- Company paid employee Health Insurance premium.
- Paid Time Off & paid Holidays.
- Profit Sharing & 401(k) plus a generous company match, upon eligibility.
- Free residential trash service at the employee’s home within WCS service areas.
- Frequent employee appreciation events, meals, & recognition.
- The opportunity to work with a collaborative workforce and the potential for career advancement.
- When you work for West Central Sanitation, you are not just a number. You will be well prepared to begin your career – a professional, competent, and skilled member of the team. Our employees are dedicated, work hard, and always keep safety top of mind.
JOB DESCRIPTION
The Customer Service Representative in this position will act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face regarding accuracy and efficiency in relation to their accounts. Customer Service Representatives can put themselves in their customers’ shoes and advocate for them when necessary. They’re patient, empathetic, passionately communicative and love to talk. They are confident when troubleshooting and will investigate if they don’t have enough information to resolve customer issues. Customer feedback is priceless, and our CSRs have the aptitude to gather that information. The best CSRs are genuinely excited to help customers. Problem-solving comes naturally to them. Their target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
MINIMUM QUALIFICATIONS
- Must be at least 18 years of age
- Must be legally eligible to work in the United States
- Must successfully complete and pass applicable pre-employment background check
- Ability to perform the requirements and demands of the position
- Must reliably commute to the designated work location, and may relocate before beginning employment
EDUCATION & EXPERIENCE
- High School Diploma or GED equivalent
- 1 year or more of relevant work experience in customer/client service/support is preferred
KNOWLEDGE, SKILLS, AND ABILITIES
- Bilingual knowledge and skills are helpful, but not required
- Proven customer support / client service representative experience, call center experience preferred
- Proven track record of meeting / exceeding established job-related quotas / criteria
- Strong oral communication skills and active listening (particularly over the phone)
- Familiarity with Customer Relationship Management systems and their utilization
- Customer orientation and the ability to adapt / respond to different personalities and communication styles in a professional and timely manner
- Ability to work a consistent work schedule, as punctuality is required
- Ability to communicate clearly, verbally and in writing
- Ability to hear at a level sufficient to communicate effectively with others
- Ability to operate a computer / basic computer skills
- Ability to learn new processes
- Strong work ethic and time management
- Focus on safety and efficiency
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Ability to accurately and efficiently assist with a large number of incoming calls
- Collect pertinent information to generate sales leads
- Identify and assess customer needs to find suitable products and services to meet those needs
- Ability to build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate, valid, and complete information via approved methods / resources
- Ability to meet personal / customer service team sales targets and call handling quotas
- Ability to field customer complaints, provide appropriate solutions and alternatives in a timely fashion and follow up to ensure resolution
- Record customer interactions, process customer account changes / updates and file documents
- Ability to follow communication procedures, guidelines, and policies
- Willingness to go the extra mile to engage and satisfy customers
- Ability to work in a fast-paced environment and multitask
- Ability to problem solve, prioritize tasks, and manage time well
- Ability to work with and support co-workers and team members
- Ability to complete tasks with accuracy and attention to detail
- Willingness to work extra time and / or do extra tasks on certain days as needed
- Perform all work in accordance with established safety procedures
- Complete other job-related duties as assigned or apparent
REQUIRED TRAINING
- A four-week training program is provided for each employee in this position
- As assigned or apparent
BENEFITS
At West Central Sanitation, each full-time, benefits eligible employee is provided the opportunity to enroll in a competitive total compensation package including Medical, Dental, Vision, Long-Term Disability, Life Insurance and AD&D, Accident Insurance, Critical Illness Insurance, Hospital Indemnity, Health Savings Account, Flexible Spending Accounts, Profit Sharing, and 401K (plus generous company match upon eligibility) and more! Our employees also accrue Paid Time Off and are eligible for six paid Holidays each year.
ADDITIONAL NOTES
This position will require successful completion of an applicable background check. By clicking apply and submitting an application / resume, candidates authorize West Central Sanitation to begin the necessary background check process.
Equal Opportunity Employer
Email your resume to [email protected]
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 40 – 42 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Ability to Commute:
- Willmar, MN 56201 (Required)
Ability to Relocate:
- Willmar, MN 56201: Relocate before starting work (Required)
Work Location: In person
