About Alpha Fit Club & Your Role as Front Desk/Operations
Alpha Fit Club is a high-energy group fitness studio committed to delivering an unmatched fitness experience. Our team is driven, passionate, and dedicated to building a strong community. As a Front Desk Associate, you’ll be the first face our members see, setting the tone for their entire experience. You are responsible for providing exceptional service, maintaining smooth day-to-day operations, and ensuring the studio runs efficiently. Your ability to multitask, sell memberships and retail, problem-solve, and bring positive energy will contribute to the overall success of the gym.
Key Responsibilities
- Member Experience & Customer Service
- Greet members with a warm, welcoming attitude
- Assist with check-ins and class bookings
- Provide information on membership options, promotions, and policies
- Address member inquiries, concerns, and feedback professionally
- Sales
- Actively promote and sell memberships and class packages
- Educate members on promotions, add-ons, and benefits to enhance their experience
- Operational Support
- Maintain a clean, organized front desk and lobby area
- Support trainers and coaches with class transitions and studio upkeep
- Troubleshoot minor tech issues with check-in systems and class software
Qualifications & Skills
- Strong interpersonal and communication skills
- Sales-driven with the ability to upsell and close deals
- Ability to multitask in a fast-paced environment
- Comfortable with technology and gym management software
- Passion for fitness and a team-oriented mindset
Schedule & Availability
- Part-time positions available
- Must be available for early mornings, evenings, and weekends as needed.
Why Join Alpha Fit Club?
- Be part of a growing fitness community
- Competitive pay and membership perks
- A dynamic, supportive team environment
Pay: $16.00 - $20.00 per hour
Work Location: In person
