Infosys is seeking a Network Datacenter Hand and Feet Analyst. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts.
Required Qualifications:
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High School Diploma/GED or equivalent educational qualification.
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This position is based in Freehold, NJ. Candidates must reside within a reasonable commuting distance or be willing to relocate. The role may involve occasional travel and/or relocation as required.
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At least 0-1 years of Information Technology experience.
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Experience with Hands and feed support for Data Center operations is a plus.
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Candidates must be available to work onsite on a Rotating / Flexible shift timings at respective Datacenter to provide. It includes both demand onsite support, and extended shift coverage as needed.
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Candidate must be available to work on a rotating shift schedule to provide support at Datacenter.
Shift 1 06:00–15:00 PST
Shift 2 14:00–23:00 PST
Shift 3 22:00–07:00 PST
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Installations: Rack & stack IT devices, configure ILO/IDRAC, perform ping tests, install trunks, patch cords, panels, and power cables.
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Audits & Support: Conduct IT/DC Track audits, approve vendor access, provide on-call and emergency coverage.
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Break/Fix: Troubleshoot cables (SM, MM, copper), execute change requests, replace hardware parts (NICs, SFPs, memory, drives).
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Decommissioning: Remove patch cords and old hardware, manage media disposal (wipe/shred), coordinate ADR/ERI tracking.
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Hardware Receiving: Handle package pickup/delivery, update HRS/DC Tracks, RMA parts, track assets.
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Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Preferred Qualifications:
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Collaborate with Technology team members to ensure efficient operation of the organization’s Datacenter operations environment.
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Receive and respond to incoming calls, messages, emails and/or work orders regarding datacenter operations problems.
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Ensure that work is carried out within agreed service levels and in accordance with project guidelines.
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Explain and document technical issues in a clear way to technical teams, business stakeholders.
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Experience and desire to work in a Global delivery environment.
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Good Communication and Analytical skills.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
