Position Overview
We are seeking a strong, experienced Front Desk Supervisor to lead our front office team and ensure every guest receives exceptional service from arrival to departure. This role is ideal for a hands-on leader who thrives in a fast-paced hospitality environment, sets high standards, and leads by example.
Key Responsibilities
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Supervise daily front desk operations, ensuring efficiency, accuracy, and professionalism
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Lead, coach, and motivate front desk agents to deliver outstanding guest service
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Serve as the primary point of contact for escalated guest concerns and VIP requests
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Monitor check-in/check-out processes to ensure a smooth and welcoming experience
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Train new team members and reinforce service standards and hotel policies
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Assist with scheduling, shift coverage, and staff performance management
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Ensure proper handling of reservations, billing, and cash transactions
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Coordinate closely with housekeeping, maintenance, and management to meet guest needs
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Maintain a polished, organized, and guest-ready front desk environment
Required Qualifications
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3–5+ years of hotel front desk experience, with at least 1–2 years in a supervisory or leadership role
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Strong leadership and team-building skills
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Excellent communication and conflict resolution abilities
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Proven ability to manage high-pressure situations with professionalism
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Solid understanding of hotel operations, reservations systems, and guest service standards
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Flexible availability, including evenings, weekends, and holidays
Preferred Qualifications
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Experience with property management systems (PMS) such as Opera, FOSSE, or similar
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Background in training and developing high-performing teams
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Strong attention to detail and organizational skills
What We Offer
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Competitive pay based on experience
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Opportunities for growth within the hotel
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Supportive and team-oriented work environment
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The chance to play a key leadership role in delivering exceptional guest experiences
