Summary:
The Return Coordination Specialist ensures smooth and timely returns of transmission materials to our U.S. warehouses. This role requires excellent organizational skills, strong communication abilities, and a focus on creating positive customer experiences that reflect and enhance the company’s reputation.
Essential Duties and Responsibilities
- Organize and facilitate the return of transmission cores and return material authorizations (RMAs) to U.S. warehouses.
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Coordinate logistics to streamline and optimize the transportation process.
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Create and manage Bills of Lading to ensure accurate shipment tracking.
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Resolve customer and shipping providers approvals and deficient shipping information.
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Resolve and report on shipping delays and mistakes.
- Conduct outbound calls to customers and arrange for outstanding or missing material returns.
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Generate detailed reports covering:
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Number of returned cores and RMAs
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Number of outstanding cores and RMAs
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Number and reason for unauthorized returned materials
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Service level of shipping providers
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Collaborate with internal teams to resolve customer concerns quickly and effectively.
- Coordinate with customers (stores & repair shops) to resolve damaged product shipments.
Education/Experience:
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Previous experience in logistics, supply chain, or customer service preferred.
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Bi-lingual English and Spanish
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Excellent verbal and written communication abilities.
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Strong organizational skills with attention to detail.
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Proficiency with Microsoft Office Suite (Excel, Word, Outlook) or similar tools.
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Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
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Customer-first mindset with problem-solving skills.
