About Rockway Services LLC
Rockway Services LLC is a professional staffing and workforce solutions firm dedicated to connecting businesses with top talent across administrative, operational, and technical roles. Partnering closely with legal organizations, Rockway delivers customized recruitment solutions that drive long-term success. We pride ourselves on building meaningful relationships, understanding client needs, and creating opportunities for professionals to thrive in dynamic work environments.
About the Role
We are seeking a Customer Service Representative to join our on-site team in Salt Lake City. This role is ideal for someone who enjoys helping people, solving problems, and delivering exceptional service.
You will:
- Handle customer inquiries with professionalism and care
- Resolve concerns efficiently and accurately
- Maintain clear records of customer interactions
- Collaborate with internal teams to ensure seamless service
- Uphold high standards of customer satisfaction
Qualifications
- Strong customer service and support experience
- Excellent communication and interpersonal skills
- Ability to build rapport and manage customer interactions effectively
- Problem-solving mindset
- Comfort working in a fast-paced, team-oriented environment
- High school diploma or equivalent required
- Familiarity with CRM tools is a plus
Pay, Benefits & Location Perks
- $17/hour during the training and probationary period
- Pay increases to $20/hour upon successful completion of the initial review
- Opportunity to advance following a secondary performance review
- Medical, dental, and vision benefits are available upon completion of the probationary period
- Paid parking
- Access to on-site gym amenities
Located in a prime downtown setting, the workplace offers direct TRAX access, scenic city and mountain views, walkable dining and entertainment, and quick access to I-15 — making commuting simple and convenient.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Vision insurance
Work Location: In person
