Job Overview
We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will serve as the first point of contact for our valued customers, providing exceptional support and ensuring their needs are met with professionalism and enthusiasm. Your energy and organizational skills will help create a positive experience for every client, whether handling inquiries, managing appointments, or assisting with administrative tasks. This position offers an exciting opportunity to develop your communication skills while contributing to a friendly and efficient office environment.
Responsibilities
- Respond promptly and courteously to customer inquiries via phone, email, or in person using multi-line phone systems and excellent phone etiquette
- Manage appointment scheduling, calendar management, and follow-up communications to ensure smooth daily operations
- Maintain accurate records through data entry, filing, and proofreading of documents using productivity software such as Microsoft Office and Google Workspace
- Assist with office management tasks including filing, organizing supplies, and supporting administrative functions like bookkeeping with QuickBooks
- Provide front desk support by greeting visitors, answering questions, and directing clients to appropriate departments or personnel
- Support medical or dental reception duties as needed, including handling patient check-ins and verifying insurance information
- Demonstrate technical proficiency by navigating office management systems, maintaining computer literacy, and managing office equipment efficiently
Skills
- Proven experience in customer service roles with strong communication skills and professionalism
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and productivity software
- Familiarity with QuickBooks for bookkeeping and financial recordkeeping
- Ability to operate multi-line phone systems with excellent phone etiquette
- Bilingual abilities are highly valued to serve diverse customer needs effectively
- Strong organizational skills with the ability to multitask efficiently in a fast-paced environment
- Office management experience including clerical tasks such as filing, proofreading, data entry, and calendar management
- Knowledge of medical or dental receptionist procedures is a plus but not required
- Personal assistant experience or front desk support background enhances suitability for this role
- Demonstrated time management skills to prioritize tasks effectively while maintaining high productivity levels
Join us in creating a welcoming environment where customer satisfaction is our top priority! This paid position offers a chance to grow your administrative expertise while making a meaningful difference in our community. We value energetic individuals who thrive on organization, communication, and delivering outstanding support every day.
Pay: $19.00 - $27.40 per hour
Work Location: In person
