Job Title: Service BDC Representative (Business Development Center)
Location: Vallejo Hyundai
Employment Type: Full-Time
Join a High-Performing Service Team Focused on Customer Retention and Growth
Vallejo Hyundai is seeking an energetic, customer-focused Service BDC Representative to support our growing service department. This role is critical to driving appointment volume, customer retention, and exceptional customer satisfaction through proactive communication and follow-up.
The ideal candidate is organized, driven, professional on the phone, and passionate about creating an outstanding customer experience.
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Handle inbound and outbound service calls, texts, emails, and online inquiries
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Schedule and confirm service appointments efficiently
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Conduct outbound follow-up for declined services, overdue maintenance, missed appointments, and service reminders
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Support service retention and CSI initiatives through consistent customer follow-up
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Manage appointment-setting opportunities from service campaigns, recalls, and equity/mining opportunities
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Re-engage inactive customers and help drive lost customer recovery efforts
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Respond promptly to online service leads and digital appointment requests
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Assist with managing manufacturer and dealership service campaigns
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Maintain accurate customer records and activity notes in CRM
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Coordinate effectively with service advisors and management to ensure smooth appointment flow
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Help support service lane traffic growth and revenue opportunities
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Contribute to meeting department KPIs including appointment show rate, outbound activity, retention, and CSI performance
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Previous BDC, call center, customer service, or automotive experience preferred
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Strong phone, communication, and follow-up skills
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Positive attitude with a customer-first mindset
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Organized and detail-oriented with strong multitasking ability
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Comfortable working in CRM systems and handling high-volume communication
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Ability to work in a fast-paced, performance-driven environment
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Bilingual (Spanish) is a plus
Success in this role will be measured by:
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Appointments set and shown
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Outbound activity and follow-up consistency
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Customer retention performance
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CSI contribution
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Response time and lead handling quality
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Contribution to service department growth
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Competitive compensation (hourly + performance incentives)
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Advancement opportunities
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Supportive, high-accountability team culture
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Paid training
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Medical, dental, vision benefits
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Paid time off
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Employee discounts
This is more than a call center role — this position plays a direct role in driving customer loyalty, service growth, and dealership success. If you thrive on helping customers, creating opportunities, and being part of a winning team, we’d like to meet you.
Apply today and help drive the service experience forward.
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