Service Advisor / Service Writer
Bidleman Ford – Auburn, NY
Bidleman Ford in Auburn is growing, and we’re looking for an experienced Service Advisor / Service Writer to join our team.
We’re looking for someone who is:
This is a great opportunity for an advisor who wants more than just a job — we want someone who wants to be part of a team, help us continue to grow, and grow their own career with us.
The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
What You’ll Do
Greet service customers and create a great first impression
Write repair orders accurately and efficiently
Communicate repair recommendations clearly
Keep customers updated throughout the service process
Coordinate with technicians and the parts department
Help maintain a smooth, high-quality customer experience
Follow up with customers as needed
What We’re Looking For
Previous service advisor/service writer experience preferred
Strong communication and customer service skills
Organized and able to handle a fast-paced environment
Positive attitude and team-first mindset
Dependable attendance and professionalism
Ford experience is a plus (but not required for the right person)
Why Bidleman Ford?
Growing dealership with strong opportunity
Supportive team environment
Room to grow within the company
Competitive pay plan designed to attract experienced professionals
Opportunity to make an impact in a busy service department
If you’re a dependable team player who takes pride in doing things the right way and wants to grow with a dealership that is moving forward, we’d like to talk to you.
Apply today and join the team at Bidleman Ford in Auburn.
Service Advisor Requirements:
Previous experience at a Ford dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
