Salary Range: $34,000 - $37,500
General Definition of Work
Performs skilled technical work installing and maintaining network, troubleshooting problems, ensuring network stability, repairing and replacing workstations, researching and testing new technologies, and related work as apparent or assigned. Work is performed under the limited supervision of the Information Technology Director.
Essential Functions
- Installs, maintains and troubleshoots computer hardware and associated software including Microsoft Office Suite, hard drives, optical drives, processors, memory, power supplies, NICs and motherboards.
- Installs and supports peripheral equipment including USB printers, network printers, USB Scanners, network scanners, external hard drives and USB media readers.
- Evaluates time frames on replacement equipment and replaces aging equipment when feasible; breaks down and reuses older equipment when possible.
- Installs and maintains antivirus software and ensures software is up-to-date; removes infections and reloads system; performs general system maintenance and system defrag for desktops and laptops.
- Installs and maintain scanner software; maps correct drives and folders for machines that use a network scanner; sets up printer sessions for various departments; sets up and maintains backups on specific machines.
- Assists in installation and maintenance of routers, switches, cabling and servers and associated peripherals used by the County.
- Assists in Monitoring and supporting network traffic flow; troubleshoots and repairs service interruptions that occur at various County facilities; sets up users with appropriate permissions and access to required files; maps various network drives onto user's computers from the file servers.
- Troubleshoots and maintains hardwire connections throughout the building; terminates and tests wiring; documents and installs new connections onsite and offsite; documents passwords used on internal routers and equipment.
- Researches and tests new software and hardware; installs new software and monitors installations.
Knowledge, Skills and Abilities
General knowledge of personal computer systems, software and programs; general knowledge of the principles and practices of networking personal computer systems; general knowledge of systems analysis, and networking; general knowledge of the functions and operations of County departments; general knowledge of general office procedures, practices and equipment; ability to reason and think logically; ability to understand and follow written or oral procedures and instructions; ability to set up a personal computer network and to troubleshoot related hardware and software problems; skill in the operation of personal computer equipment; ability to establish and maintain effective working relationships with associates.
Education and Experience
Associates/Technical degree with coursework in computer science, and/or related field and minimal experience in the installation, maintenance and repair of computer systems, peripherals and networking equipment, or equivalent combination of education and experience.
Physical Requirements
This work requires the occasional exertion of up to 100 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and repetitive motions, frequently requires standing and walking and occasionally requires climbing or balancing, stooping, kneeling, crouching or crawling, pushing or pulling and lifting; work requires close vision, distance vision, ability to adjust focus, depth perception and color perception; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts and observing general surroundings and activities; work occasionally requires working in high, precarious places, exposure to outdoor weather conditions and exposure to the risk of electrical shock; work is generally in a moderately noisy location (e.g. business office, light traffic).
Special Requirements
- Possession of or ability to acquire one PC-Based certification and one Network-Based certification from the following: A+, Microsoft Certified Professional, Cisco Certified Network Associate, Network+, Microsoft Technology Associate and/or Microsoft Certified Technology Specialist within two years of employment.
- Valid driver's license in the Commonwealth of Virginia.
