As the Sales Operations Director, you will play a pivotal role in optimizing and streamlining our sales processes, ensuring our sales team has the tools and resources they need to succeed. You will act as a bridge between various departments, providing critical insights and fostering a collaborative environment to drive sales performance.
Essential Duties & Responsibilities
Cross-functional Collaboration
-
Support the sales team with the necessary information related to ongoing operational efforts.
-
Act as a champion for best practices in requests to Product and Engineering.
-
Manage the communication or project statuses across all departments within the organization.
-
Regularly update monthly sales goals and reports for sharing with other departments.
Data and Documentation
-
Collaborate with Sales leadership to define and maintain a shared set of operations reports, including sales performance, conversion rates, and revenue.
-
Maintain and enhance collaboration between the sales team and other departments.
-
Advocate for best practices in documenting information.
-
Proactively seek out documentation to share across the sales team.
Workflow Management
-
Maintain Sales pipelines in CRM tools.
-
Build and maintain efficient processes to allow the sales team to perform at their best.
-
Create accountability across the sales team and ensure adherence to expectations.
-
Support the VP of Sales in all reporting, data gathering, and process implementation.
Miscellaneous
-
FM is growing, and one or more of the job duties and/or responsibilities in this job description may change, as well as the job title.
-
The physical demands may include sitting, walking, bending, twisting, and lifting up to 25 pounds as needed to fulfill job duties and requirements.
-
3-5 years of experience in a sales operations role.
-
A customer service mindset and a proven track record of constantly looking for ways to make processes more efficient.
-
Proficiency in HubSpot required.
-
Proficiency in Google Suite, Slack, Excel, and other standard business software.
A Great Candidate Will Have
-
Demonstrated creative and critical thinking skills
-
Strong verbal and written communication skills
-
Strong work ethic, with the ability to deliver solid work on tight schedules
-
Ease in giving and receiving feedback
-
Desire to work in a team-centered, collaborative environment
-
High professional standards - strong motivation for individual and organizational success
-
Passion to be results-oriented and process-driven
