As a Support Engineer at Molten Cloud, you will join our team in the following areas:
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Serve as a primary point of contact for customers, providing daily support, answering platform questions, and troubleshooting technical issues
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Write and execute Python scripts to support backend operations such as database migrations, task automation, and internal tooling
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Manipulate and manage large datasets, including writing queries, organizing data, and preparing systems for customer onboarding and ongoing maintenance
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Support database creation, migrations, and long-term data integrity across customer environments
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Perform system administration tasks, operating primarily in Linux environments while remaining comfortable in Windows systems
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Collaborate closely with internal teams to resolve customer issues efficiently and improve overall platform reliability
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Bring a user-first mindset to support interactions, ensuring issues are clearly understood, documented, and resolved
Qualifications:
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Strong experience in customer-facing technical support roles
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Proficiency in Python scripting for automation and backend operational tasks
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Hands-on experience working with large databases, including querying, organizing, and maintaining data
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Strong system administration skills, particularly in Linux environments (Windows experience a plus)
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Analytical mindset with a high attention to detail
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Entrepreneurial approach to problem-solving, ownership, and skill development
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Strong organizational skills with the ability to prioritize work and stay effective under pressure
