DUTIES & JOB RESPONSIBILITIES:
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Supervises the activities of the officers assigned to his/her shift.
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Plans and directs all security related activities on assigned shift.
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Ensures effective communication between all areas of the building and casino as it relates to the guest experience.
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Provides coaching counseling and recommendations for recognition to encourage excellent performance in all areas.
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Patrols the casino and adjacent buildings.
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Provides on the job training for security officers.
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Investigates complaints of employees and makes recommendations to the manager.
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Schedules and evaluates personnel in accordance with departmental operating standards; specifically, supervises the activity of officers to provide physical security for all guests, employees and company property.
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Conducts property internal investigations involving employee or customer related activities or incidents.
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Prepares follow-up to criminal reports when necessary.
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Prepares Security Incident or Accident Reports as required.
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Provides excellent customer service and employee relations.
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Must be knowledgeable and ensures compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols.
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Issues written and oral instructions.
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Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.
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Studies and standardizes procedures to improve efficiency of subordinates and maintains harmony among workers and resolves issues of concern.
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Performs other related duties as may be assigned by reporting senior.
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Employee may work in close proximity to horses.
Skills/Experience/Knowledge:
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2-3 years of supervisory experience, with an emphasis in all areas of security operations, asset protection, employee safety.
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Experience with and knowledge of applicable federal, state, and/or regulatory agency reporting requirements regarding security and gaming surveillance.
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Strong leadership skills and customer service orientation required.
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Must be able to work effectively with peers, staff members, and regulatory agency personnel.
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Strong computer skills to include effective working knowledge of Microsoft Office Products. Knowledge of security related management, information and reporting systems preferred.
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Strong written and oral communication skills required.
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Ability to interpret and solve variety situations to effect completed instructions in written, oral, diagram, or schedule form.
Certifications/Licenses/Other:
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CLEET Certificate
- Valid Driver's License
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Must be able to obtain an Oklahoma Gaming License
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Must be able to obtain an Oklahoma Horse Racing License
