Southern Highlands Community Mental Health Center (SHCMHC)
Location: Mercer County, WV
Position: Full-Time
Southern Highlands Community Mental Health Center is looking for a friendly, professional, and customer-focused Administrative Specialist – Reception/Information to join our team!
As the first point of contact for our consumers, visitors, and community partners, you'll play an essential role in creating a welcoming and positive experience. If you enjoy helping people, have excellent communication skills, and thrive in a fast-paced office environment, we'd love to hear from you!
As an Administrative Specialist, you will:
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Welcome consumers, visitors, and guests with professionalism and compassion
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Answer and direct incoming telephone calls using a multi-line switchboard
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Provide information and assistance to consumers and the public
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Record and process financial information accurately
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Maintain confidentiality while handling sensitive information
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Perform general administrative and clerical duties
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Support the daily operations of the office and clinical staff
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Provide exceptional customer service both in person and over the phone
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High school diploma or equivalent
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Valid driver's license and reliable transportation
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Ability to successfully pass required background checks and drug screening
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Excellent verbal and written communication skills
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Strong customer service skills
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Basic computer and office software proficiency
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Ability to multitask in a busy office environment
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Professional, friendly, and dependable attitude
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Previous receptionist, customer service, or administrative office experience
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Experience answering multi-line phone systems
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Experience working in a healthcare or behavioral health setting
