Carr Astronautics Corporation is seeking a Help Desk Specialist to work with National Oceanic and Atmospheric Administration (NOAA).
Associate's Degree from an accredited college or university preferred, equivalent experience will be considered in lieu of degree
Knowledge of and the ability to monitor computer system generated logs and scheduled events, as well as report on problems and anomalies
Experience with and/or ability to use call center telephony equipment
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
Strong verbal and written communication skills and customer service skills
Strong analytical and problem-solving skills
Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
Highly detail-oriented, organized, timely, and customer service-oriented
Ability to work well independently and in a team setting
Adaptable, flexible, and able to deal with ambiguity and change
Diagnose, resolve, and follow up on issues relating to various user concerns
Provide remote support and resolve issues for users whom may be at remote offices or home office users
Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
Assist in troubleshooting advanced technical issues within the network and telecommunications environments
Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
Identify areas deserving attention in the technical support environment, and consult with management
Ensure tickets are accurately documented and resolved in a timely manner
Work within the team framework created by management and work with team members on assigned projects
