Salary: $23.48 plus H&W Benefits
11 Paid Holidays
2 weeks off (PTO) after 12 months
Up to 56 hours annual sick time (based on 1 hour earned for every 30 hours worked)
Personnel Assistant II
Identity Credentialing Specialist
Position Summary
The Personnel Assistant II (Identity Credentialing Specialist) provides professional customer service and administrative support in a secure credentialing environment. This position verifies customer identity, processes credential applications and updates, maintains electronic records, and ensures compliance with established organizational policies, security requirements, and operating procedures. The successful candidate demonstrates exceptional attention to detail, professionalism, and a commitment to providing outstanding customer service while safeguarding sensitive information.
Essential Functions
- Provide courteous, professional, and timely customer service to individuals requesting identity credentialing and related administrative services.
- Verify customer identity and eligibility using authorized credentialing and enrollment systems.
- Process new credential requests, renewals, replacements, updates, and related administrative transactions.
- Review applications and support documentation for completeness, accuracy, and compliance with established procedures.
- Enter, update, and maintain electronic records with a high degree of accuracy.
- Assist customers with application requirements, documentation, and eligibility questions.
- Process credential maintenance transactions, including password resets, certificate updates, and account maintenance, as authorized.
- Operate credential production equipment, scanners, cameras, printers, computers, and other office equipment.
- Perform basic user-level maintenance and troubleshooting of office equipment.
- Protect sensitive and confidential information in accordance with applicable privacy and security requirements.
- Maintain accountability of controlled materials, supplies, and equipment.
- Respond to customer inquiries by telephone, email, and in person in a professional and courteous manner.
- Maintain established productivity, quality, and customer service standards.
- Maintain accurate records and documentation supporting completed transactions.
- Participate in required training and maintain proficiency in assigned systems and procedures.
- Perform other duties as assigned.
Minimum Qualifications
- High school diploma or equivalent.
- Minimum one (1) year of experience in customer service, administrative support, records management, human resources, office administration, or a related field.
- Experience using computerized information systems for data entry and record maintenance.
- Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams.
- Strong organizational, communication, and customer service skills.
- Ability to work independently while maintaining accuracy in a fast-paced environment.
- Ability to handle sensitive information with discretion and professionalism.
- Must be able to successfully complete all required background screening and maintain eligibility for access to secure systems and facilities.
Preferred Qualifications
- Experience in identity management, credentialing, records administration, or document verification.
- Experience working in a highly regulated or security-focused environment.
- Experience providing face-to-face customer support in a high-volume office.
- Experience using enterprise database applications.
Knowledge, Skills, and Abilities
- Excellent customer service skills
- Strong attention to detail
- Critical thinking and problem-solving abilities
- Data entry accuracy
- Effective verbal and written communication
- Organizational and time management skills
- Ability to prioritize multiple assignments
- Ability to maintain confidentiality
- Professional judgment and integrity
- Ability to learn new software applications quickly
Physical Requirements
- Prolonged periods of sitting and computer use.
- Frequent use of office equipment, including computers, scanners, cameras, and printers.
- Ability to communicate effectively with customers and coworkers.
- Occasional lifting of office materials weighing up to 25 pounds.
Work Environment
Work is performed in a professional office environment. Employees interact with customers throughout the workday while using secure electronic systems and office automation equipment. The position requires maintaining confidentiality, professionalism, and exceptional customer service in a structured work environment.
Security Requirements
The selected candidate must successfully complete all required pre-employment background screening and maintain eligibility for access to secure facilities, systems, and information throughout employment.
Service Contract Act Statement
This position is covered by the McNamara-O'Hara Service Contract Act (SCA). Compensation, benefits, and applicable health and welfare requirements are administered in accordance with the applicable U.S. Department of Labor Wage Determination.
Equal Employment Opportunity
Gemini Technical Services is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.
Job Types: Full-time, Contract
Pay: $23.48 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Work Location: In person
