Description:
About Catholic Charities of Southwest Kansas
Catholic Charities of Southwest Kansas operates Golden Harvest Thrift Stores to support our programs and extend our mission of serving our neighbors with dignity, compassion, and hope. Our stores provide high-quality, affordable goods while creating a welcoming, dignified shopping experience for every customer and donor.
Position Overview
The Thrift Store Manager is the primary, on-site leader responsible for the day-to-day operations of a Golden Harvest Thrift Store. This role ensures the store is clean, organized, dignified, and financially sustainable, while modeling Catholic Charities’ mission and values for staff, volunteers, donors, and shoppers.
Location
This position is based at our New Catholic Charities Golden Harvest Thrift Store in Garden City.
Key Responsibilities
Store Operations & Standards
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Lead daily store operations, ensuring consistent implementation of all policies, procedures, and brand standards set by the Director of Thrift Operations and the Regional Thrift Store Manager.
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Oversee donation-to-sales-floor flow (receiving, sorting, pricing, merchandising, discount rotations) so the store remains “Fresh, Full, and Fancy” and meets the “On the Floor in 24” goal wherever feasible.
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Manage daily ThriftCart POS operations including sales processing, discounts, loyalty programs, and reporting.
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Ensure compliance with all organizational policies, procedures, and safety regulations.
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Monitor and achieve sales goals, profit margins, and operational efficiency metrics.
People & Volunteer Leadership
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Schedule, supervise, and coach store staff and volunteers; maintain a positive, mission-centered culture on the sales floor and in the back room.
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Recruit, train, organize, motivate, and retain diverse volunteer teams in partnership with Catholic Charities volunteer coordination.
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Ensure volunteers have meaningful roles (register, pricing, merchandising, donation processing, and other appropriate tasks).
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Implement recognition and appreciation practices to maintain high volunteer engagement.
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Foster a supportive, collaborative team environment that aligns with Catholic Charities values.
Financial Management & Compliance
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Meet or exceed store sales and margin targets, and manage labor hours within established guidelines.
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Ensure accurate cash handling, deposits, and ThriftCart POS use.
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Prepare and help manage the store budget, including revenue projections and expense control, in coordination with the Director of Thrift Operations.
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Analyze sales data and inventory performance to optimize pricing strategies and product placement within organizational guidelines.
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Maintain a safe environment and follow all safety, donation stewardship, and quality-control standards (including electronics testing and children’s item rules).
Donation Stewardship & Quality Control
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Ensure exceptional stewardship of all donated goods, treating every donation with care and respect.
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Enforce thoughtful processing: all donations are inspected, sorted, and evaluated before any item is deemed unsellable or disposed of.
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Prohibit wasteful practices; items may not be discarded simply to speed up work or create space without proper evaluation.
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Maintain high quality standards for sales floor inventory, ensuring all items are clean, tested (for electronics/appliances), and neatly presented.
Store Presentation & Visual Standards
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Keep the store “Fresh, Full, and Fancy” with a sales floor that is well-stocked, organized, neat, and visually appealing.
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Maintain accurate placement of sizing rings, signage, and category markers; adjust as inventory shifts to support an easy, dignified shopping experience.
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Conduct regular store walks to identify areas needing restocking, reorganization, or improved presentation.
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Create and maintain attractive, seasonal displays to drive customer interest and sales.
Mission & Community Engagement
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Provide excellent, dignified customer service to all shoppers, including voucher clients, and address concerns promptly and professionally.
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Build relationships with donors, local businesses, churches, community partners, and organizations for donation drives and community support.
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Represent Catholic Charities positively in all community interactions and ensure our mission is visible and integrated into all customer and volunteer interactions.
Key Competencies
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Hands-on leadership: visible, engaged presence in all areas of the store (front and back); leads by example.
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Volunteer management: ability to recruit, train, inspire, and retain diverse volunteer teams.
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Operational excellence: strong understanding of retail operations, inventory management, and financial performance.
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Mission alignment: demonstrated passion for Catholic Charities’ mission and values.
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Quality and stewardship: commitment to treating donated goods with care and maintaining high presentation standards.
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Team-oriented: cultivates a culture of mutual support and collaboration among staff and volunteers.
Qualifications
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Previous retail, thrift, or small-business management experience strongly preferred.
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Experience supervising staff and/or volunteers.
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Comfortable working with POS systems and basic reporting; experience with ThriftCart or similar systems is a plus.
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Ability to lift, move, and process donations and merchandise as needed in a fast-paced, physical environment.
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Strong communication, problem-solving, and customer service skills.
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Commitment to the mission and values of Catholic Charities of Southwest Kansas.
Success in this role looks like
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The store consistently meets monthly sales, margin, and labor targets while maintaining high quality standards.
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Donations are well stewarded, with minimal inappropriate discard and strong quality on the sales floor.
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Staff and volunteers report a positive experience and clear expectations.
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The store passes internal inspections for cleanliness, safety, and policy compliance.
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Customer feedback is positive, and concerns are addressed promptly and professionally.
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The store strengthens Catholic Charities’ mission visibility and community reputation.
Requirements:
Key Competencies
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Hands-on leadership: visible, engaged presence in all areas of the store (front and back); leads by example.
-
Volunteer management: ability to recruit, train, inspire, and retain diverse volunteer teams.
-
Operational excellence: strong understanding of retail operations, inventory management, and financial performance.
-
Mission alignment: demonstrated passion for Catholic Charities’ mission and values.
-
Quality and stewardship: commitment to treating donated goods with care and maintaining high presentation standards.
-
Team-oriented: cultivates a culture of mutual support and collaboration among staff and volunteers.
Qualifications
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Previous retail, thrift, or small-business management experience strongly preferred.
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Experience supervising staff and/or volunteers.
-
Comfortable working with POS systems and basic reporting; experience with ThriftCart or similar systems is a plus.
-
Ability to lift, move, and process donations and merchandise as needed in a fast-paced, physical environment.
-
Strong communication, problem-solving, and customer service skills.
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Commitment to the mission and values of Catholic Charities of Southwest Kansas.
