About Bio Creative Labs
Founded in Southern California in 2004, Bio Creative Labs (BCL) creates clean, innovative hair, skin, and body-care products designed to support a healthier, more intentional lifestyle. Our brands are sold in over 70 countries across retail and professional channels. We're a mission-driven company that moves quickly, values integrity, and cares deeply about how our products are made and how our partnerships are built.
About the role
This is a sales-first role at the center of our business — and how you'll be measured is simple: the growth and health of the accounts you own. You'll be the person on the phone with accounts, building trust, spotting opportunities, and turning conversations into orders. Base pay is paired with a performance bonus tied directly to the growth you drive, so the impact you make shows up in your paycheck, not just a performance review.
You'll also pitch in on broader operations and support the Operations Controller from time to time. We're a small, fast-moving team, so what you do here has a direct, visible impact on revenue — and a clear path to grow into account management or operations leadership as we scale. If you're energized by selling, building relationships, and supporting a sales team, this is your seat. This role is based at our Costa Mesa, with occasional travel to support accounts as needed.
What you'll own
- Sales & account support. This is the heart of the role. You'll call accounts directly to build relationships, uncover opportunities, and grow the business — pursuing upsells, new accounts, and repeat orders, not just servicing what's already there. You'll work hand-in-hand with the sales team on pipeline updates and account status, track orders and quotes, maintain accurate CRM records, and work closely with the operations assistant to get orders out.
- Reporting and analysis. You'll compile sales metrics and account performance, put together weekly and monthly reports, and flag trends, risks, or opportunities to management before they become problems — or before you miss them.
- Operations coordination. You'll manage scheduling and logistics across sales and operations, coordinate with vendors and suppliers to keep deliveries and service on track, track inventory and resource allocation, and resolve day-to-day operational issues as they come up.
- Cross-functional collaboration. You'll coordinate between sales, operations, finance, and customer service so handoffs stay smooth and nothing falls through the cracks.
- Process improvement. You'll spot inefficiencies in how the team works and recommend — or just go build — better SOPs.
- Administrative support. You'll keep documentation, filing, and compliance records in order, and pitch in on general team support as needed.
What you bring
- Prior sales or account management experience, ideally with outbound calling and relationship-building.
- A results-driven mindset — comfortable being measured on account growth, not just activity.
- Fluent in Vietnamese required — you'll be speaking directly with Vietnamese-speaking accounts.
- Willing to travel occasionally to support accounts and other business needs.
- Strong organizational skills and attention to detail; comfortable juggling multiple priorities at once.
- Proficiency with CRM and office productivity tools.
- Strong communication skills and the judgment to work cross-functionally without being chased.
Why you'll like it here
- A close-knit, fast-moving team where your work is seen and felt — not lost in a big org chart.
- Real upside: base pay plus a performance bonus tied to the accounts you grow.
- A path forward: this role is a launchpad into account management or operations leadership as we grow.
- Medical, dental, and a matching 401(k).
- An in-person role at our Costa Mesa, with occasional travel to build real relationships with accounts.
- A growing, mission-driven beauty brand sold in over 70 countries — plenty of room to grow with it.
Ready to be the glue that keeps our sales team and operations running? We'd love to hear from you.
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you fluent in Vietnamese?
- Are you comfortable making outbound calls to customers/accounts on a regular basis?
- Are you able to work in-person at our Costa Mesa office, with occasional travel?
Work Location: In person
