A day in the life of a Medical Receptionist at Tru Women’s Health includes:
- This is a Part-Time position with a possibility to go to Full-Time in the future.
- Greets patients and visitors in a prompt, courteous and helpful manner. Conducts oneself in a friendly manner, by smiling, making direct eye contact and making patients and visitors feel welcome and important.
- Assists patients with the sign in process. Responds promptly to patient's needs.
- Manages patient check-in process. Consistently and courteously obtains and verifies required demographic information (date stamp and/or copy insurance card). Collects copayment and any applicable balances; Verifies insurance eligibility; Ensures appropriate referrals are obtained (specialty offices); Ensures patient completes appropriate paperwork including but not limited to face sheet, ABN, and HIPAA forms; Accurately enters patient demographic information in billing/computer system.
- Manages patient check-out process, ensuring the process is completed accurately and timely and in a friendly manner. The check-out process includes, but not limited to, reviewing charge slip, posting charges and payments into the system, collecting current and past due balance(s), scheduling future appointment(s).
- Promotes patient satisfaction by providing excellent service through friendly and helpful interactions with patients and visitors. Communicates potential patient satisfaction issues to the direct manager.
- Adheres to HIPAA guidelines and office policy. Phone calls are answered quickly and directed appropriately.
- Other duties and/or projects as assigned.
- Adheres to Tru Women’s Health HMH Organizational competencies and standards of behavior.
EDUCATION, KNOWLEDGE, SKILLS & ABILITIES
- The ability to learn quickly and adapt to changing patient needs, a strong sense of accountability for improving the lives of our patients and their caregivers, an exceptional focus on teamwork, dedication to ongoing education, and the ability and passion to deliver the highest quality of care based on a strong sense of patient focus are all required.
- Knowledge of anatomy, physiology, and medical terminology (prefer OBGYN)
- Computer skills, minimum of Windows, Excel, Data Entry.
- Ability to use discretion in handling confidential information.
PERSONAL QUALITIES AND CHARACTERISTICS
- Possess willingness to accept tasks
- Loyal in matters relating to practice.
- Awareness of the need to maintain confidentiality on all issues related to the practice
- Be patient, courteous and tactful in-patient care, and deal with practice employees.
- Ability to communicate and relate well to colleagues and patients.
- Ability to speak clearly and comfortably to and use tact, discretion, and sensitivity in dealing with patients; and to deal courteously and efficiently with insurance companies, physician offices, and others.
- Follow directions well.
Pay: $18.36 - $23.15 per hour
Benefits:
- Disability insurance
- Flexible schedule
- Paid sick time
Application Question(s):
- Can you work 1 night till 6:30pm?
- Are you able to work only 2 days at the present time from 9:00 am to 6:00 pm with additional days possibly available sometime in the future?
Experience:
- Medical Front Desk : 2 years (Required)
Ability to Commute:
- Lakewood, NJ 08701 (Required)
Work Location: In person
