Reports To: Vice President, Business Operations & Alignment
Travel Potential: 25–50%
Compensation: $165,000.00 - $200,000.00 based on experience
Company Profile:
Congruex provides digital infrastructure solutions through engineering and construction services that connect communities nationwide. This includes wireline, wireless, data centers, and utility services from initial concept to market go-live.
With employees across the United States and India, the work we do enables essential infrastructure for the future of communications.
Build a Career. Build What Matters.
Job Summary:
As the Sr. Director of Operations & Maintenance, you will lead the planning, execution, and day-to-day operational support of large-scale telecommunications infrastructure networks across multiple regions. You will oversee program managers, OSP project teams, and contractors to deliver break-fix and maintenance services on time, within budget, and in accordance with customer service level agreements. Your customers include internal operations teams and external telecommunications clients, and you will make meaningful contributions through operational excellence, cross-functional leadership, risk mitigation, and continuous process improvement.
Key Responsibilities (Including, but not limited to):
- Lead national and regional operations & maintenance programs supporting fiber, wireless, and telecommunications infrastructure.
- Oversee the full lifecycle of OSP maintenance activities from ticket acceptance through closeout while ensuring quality, safety, budget, and schedule compliance.
- Lead and mentor operations teams while managing contractor, subcontractor, and vendor performance through KPIs and performance reviews.
- Drive process improvements through standardized workflows, dashboards, reporting, scheduling, resource allocation, and data analytics.
- Collaborate with engineering, permitting, procurement, finance, legal, field operations, and customers while providing executive-level reporting and communication.
- Additional responsibilities within functional scope based on business needs.
Required Qualifications:
Education, Licensing, and Certifications
- Bachelor’s degree in construction management, Civil Engineering, Telecommunications, or a related field.
Experience
- 10+ years of telecommunications construction, operations, or program management experience.
- Minimum 5 years in a senior leadership role managing large-scale infrastructure programs.
- Proven success managing multi-million-dollar telecommunications programs across multiple geographic regions.
Skills and Abilities
- Strong knowledge of OSP/ISP construction practices, fiber deployment, and wireless infrastructure.
- Proficiency with project management software, ERP systems, dashboards, and reporting tools.
- Strong financial acumen with experience managing budgets and operational performance.
- Excellent leadership, negotiation, stakeholder management, and executive communication skills.
- Ability to lead cross-functional teams in a fast-paced, matrixed environment.
Preferred Qualifications:
- Project Management Professional (PMP) certification or equivalent.
- Experience leading nationwide telecommunications operations and maintenance programs.
- Experience supporting large-scale fiber and wireless network infrastructure.
Physical Requirements:
- Ability to work in an office environment and travel regularly to field sites and regional offices.
- Ability to occasionally work evenings or weekends to support critical operational milestones.
- Must be able to pass a pre-employment background check and drug screen.
Congruex Culture & Benefits:
Congruex's culture of safety and performance is built on the 4X Factor core values of Be Safe, Be Accountable, Be Respectful, and Earn Trust. These values guide how we work with one another and how we interact with our customers.
We are committed to building a workplace where employees feel supported and recognized. We invest in employees through a comprehensive approach, including the benefits below with eligibility on Day 1 of employment:
- Medical, Dental & Vision benefits with 70% paid by the company
- 401(k) with company match up to 4% and immediate vesting
- Flexible PTO for exempt roles and competitive PTO accrual for non-exempt roles
- 10 company-paid holidays (9 standard and 1 floating)
- Company Paid Short-Term and Long-Term Disability coverage
- Company Paid Maternity & Parental Leave options
- Company Paid Basic Life Insurance (with employee-paid voluntary options)
- Annual Safety Boot Program of up to $150 per eligible field employee per year
- Safety Points Program for eligible field employees redeemable in the company store
- Free wellness benefits including counseling, financial planning, and more
Additional Employment Information:
We will determine salary based on skills and experience in relation to the function of the role, as well as equity to employees in similar roles. Some benefits have eligibility criteria. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an at-will employment relationship. Conditions to hiring may include but are not necessarily limited to background checks and drug testing.
