Job Summary
Join our dynamic veterinary team as a Veterinary Receptionist, where your energetic and welcoming demeanor will be the first point of contact for pet owners and their beloved animals. In this vital role, you will manage front desk operations, facilitate smooth communication between clients and veterinary staff, and ensure a positive experience for every visitor. Your enthusiasm and organizational skills will help create a caring environment that supports exceptional animal care and client satisfaction. This paid position offers an exciting opportunity to be part of a passionate team dedicated to animal health and well-being.
Duties
- Greet clients warmly, schedule appointments, and manage patient check-ins and check-outs with efficiency.
- Handle medical collections accurately, ensuring proper billing and payment processing in accordance with veterinary administrative support protocols.
- Assist with kennel duties, including animal husbandry and basic animal care tasks, to support the overall health of hospitalized animals.
- Maintain detailed records using veterinary software, including client information, medical history, and laboratory results.
- Communicate effectively with clients regarding pet care instructions, treatment plans, and follow-up appointments while adhering to veterinary terminology standards.
- Support veterinary staff during medical-surgical procedures by preparing supplies, restraining animals safely, and assisting with aseptic techniques when necessary.
- Ensure compliance with Drug Enforcement Administration (DEA) regulations and USDA guidelines related to medication handling and record keeping.
- Manage laboratory tasks such as sample collection or processing in line with veterinary critical care procedures.
- Assist with equine or other large animal appointments when required, utilizing your knowledge of animal anatomy and handling techniques.
- Maintain a clean, organized front desk area while supporting the overall clinic environment through excellent customer service.
Skills
- Strong knowledge of veterinary terminology, medical-surgical procedures, and companion animal medicine.
- Proficiency in veterinary software systems and Microsoft Office applications for documentation and communication purposes.
- Excellent customer service skills with the ability to communicate clearly and compassionately with pet owners.
- Experience handling dogs, cats, or other animals safely using proper restraint techniques; kennel experience is a plus.
- Knowledge of animal husbandry practices, including basic animal care, grooming, feeding, and sheltering protocols.
- Familiarity with laboratory procedures related to veterinary medicine; experience in medical collection is advantageous.
- Ability to follow aseptic techniques during procedures such as animal catheterization or surgery preparation.
- Understanding of Veterinary critical care practices and emergency response protocols.
- Knowledge of federal regulations including DEA rules for controlled substances and USDA guidelines for animal transport and treatment.
- Strong organizational skills to manage front desk operations efficiently while multitasking in a fast-paced environment.
Join us in making a difference in the lives of animals and their owners! We are committed to fostering a supportive workplace where your skills grow alongside your passion for animal health. This paid position offers comprehensive training opportunities—perfect for those eager to advance their career in veterinary medicine or client relations within a vibrant team environment.
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
