Under general direction, plans, schedules, assigns, reviews, and supervises the work of staff performing transit operations duties; plans and coordinates a comprehensive transit operations program; serves as a liaison among operators, dispatchers, and management to ensure safe and consistent service delivery; provides complex staff assistance to management staff in areas of expertise; and performs related work as required.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction from assigned management personnel. Exercises direct supervision over technical staff.
CLASS CHARACTERISTICS
This is a full supervisory-level class that exercises independent judgment on diverse and specialized transit activities with accountability and ongoing decision-making responsibilities associated with the work. Incumbents are responsible for planning, organizing, supervising, reviewing, and evaluating the work of staff and for providing technical support to management in a variety of areas. Performance of the work requires the use of independence, initiative, and discretion within established guidelines.
EXAMPLES OF TYPICAL JOB FUNCTIONS
-Plans, organizes, assigns, supervises, and reviews the work of transit operations staff; trains staff in work procedures; evaluates employee performance, counsels employees, and effectively recommends initial disciplinary action; assists in selection and promotion activities.
-Participates in the development of goals, objectives, policies, and procedures for assigned services and programs; recommends and implements policies and procedures including standard operating procedures for assigned operations.
-Monitors activities of the transit operations work unit; identifies opportunities for improving service delivery and procedures; provides recommendations concerning process changes; reviews with appropriate management staff; implements improvements.
-Coordinates assigned services and operations with other divisions and outside agencies.
-Participates in annual budget preparation; identifies resource needs; prepares detailed cost estimates with appropriate justifications; monitors expenditures.
-Provides staff assistance to management; prepares and presents staff reports and other written materials; supervises the establishment and maintenance of reports, records, and files; ensures the proper documentation of operations and activities.
-Answers questions and provides information to the public; investigates and responds to complaints and inquiries from citizens, other departments, and agencies; recommends corrective actions to resolve issues.
-Compiles comprehensive and timely investigation reports of collisions, incidents, and unusual occurrences; ensures operator documentation is complete.
-Organizes and conducts classroom and behind-the-wheel safety and training sessions.
-Coordinates with management for the maintenance and repair of vehicles.
-Ensures vehicles are equipped properly for individuals with special needs.
-Maintains files, databases, and records related to transit operations; prepares a variety of written reports, memoranda, and correspondence.
-Represents the District in meetings with members of other public and private organizations, community groups, contractors, developers, and the public.
-Ensures staff observe and comply with all District and mandated safety rules, regulations, and protocols.
-Performs other duties as assigned.
QUALIFICATIONS
Knowledge of:
-Principles and practices of employee supervision including work planning assignment, review, and evaluation, discipline, and the training of staff in work procedures.
-Principles and practices of leadership.
-Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
-Basic principles and practices of budget administration and monitoring.
-Principles, practices, methods, and techniques of transit operations.
-Transit routes and streets in service area.
-Operation of transit busses.
-Safe driving techniques for various road and weather conditions.
-Americans with Disabilities Act and related available supports to assist the elderly and those with special needs.
-Applicable federal, state, and local laws, rules, regulations, and procedures relevant to assigned areas of responsibility.
-Principles and procedures of record keeping.
-District and mandated safety rules, regulations, and protocols.
-Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and District staff.
-Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
-The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
Ability to:
-Assist in developing and implementing goals, objectives, practices, policies, procedures, and work standards.
-Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner
-Understand, interpret, and apply all pertinent laws, codes, regulations, policies, procedures, and standards relevant to work performed.
-Identify problems, research and analyze relevant information, and develop and present recommendations and justification for solutions.
-Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
-Apply proper driving procedures in snowy, icy, mountainous, steep, and winding conditions, often with blind corners and/or low visibility.
-Chain bus tires in wet, cold, muddy, and low visibility conditions.
-Navigate traffic, pedestrians, skateboards, scooters, bikes, and inattentive individuals.
-Respond to complaints or inquiries from citizens, staff, and outside organizations.
-Read, understand, and interpret blueprints, plans, and specifications.
-Prepare clear, effective, and accurate reports, correspondence, and other written materials.
-Maintain accurate logs, records, and written records of work performed.
-Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
-Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
-Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
-Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
-Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Education and Experience:
-Equivalent to completion of the twelfth (12th) grade.
-Five (5) years of increasingly responsible experience in transit operations of which two (2) years should be in a supervisory or lead capacity.
Licenses and Certifications:
-Possession of a valid California or Nevada Driver’s License, to be maintained throughout employment.
-Possession of, or successful acquisition within 60 days of employment, a valid “Class A” or “Class B” Commercial Driver’s License with Air Brake and Passenger Endorsements, to be maintained throughout employment.
Job Type: Full-time
Pay: $62,034.00 - $81,632.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- transit operations: 5 years (Required)
- supervisory or lead: 2 years (Required)
Work Location: In person
