Join our dynamic team at Southern Gear & Machine as a key member in our customer service department. This position offers the flexibility of remote work while allowing you to engage with and support our valued customers.
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Respond to customer inquiries promptly and professionally via phone, email, and chat.
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Assist customers with product information, order processing, and troubleshooting.
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Maintain accurate records of customer interactions in our database.
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Collaborate with other departments to resolve customer issues efficiently.
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Provide feedback to management on customer concerns and suggestions for improvements.
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Proven experience in a customer service role, preferably in a remote setting.
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Strong communication skills, both verbal and written.
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Ability to handle challenging situations with empathy and professionalism.
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Proficient in using customer service software and Microsoft Office Suite.
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Self-motivated with excellent time management skills.
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Experience in the manufacturing sector.
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Familiarity with CRM systems.
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Ability to speak fluent
