Job Description:
Shift: First Shift
The final compensation offer will be determined by factors such as the candidate's skills, qualifications, experience, geographic location, and other relevant factors.
Our Mission
We aim to be the leading provider of content management software and expertise, helping clients create, manage, publish, and deliver high-value content.
About Us
Contiem, Inc. is a global Component Content Management System (CCMS) and expertise partner. We specialize in creating, managing, and delivering high-value content - technical documentation, eLearning, online help, visualizations, training materials, etc. We continuously challenge the status quo and empower organizations by delivering effective content solutions that help clients achieve their business objectives.
Contiem headquarters is located in Annapolis, MD, with several other US locations and international locations in Sutton, UK, Chennai, India, and Sydney, Australia. Our elite team of subject matter experts works closely with clients to assess, optimize, and transform their content objectives and operations. Our global team allows us to support clients in 40 countries, including many of the world's largest companies and iconic brands, from various industries such as Publishing, Consumer Products, Healthcare, Technology, and Financial Services.
Position Summary
The Project Quality Lead, Professional Services Content Programs, is responsible for ensuring the proper execution of content redaction and content production programs.
Essential Duties & Responsibilities
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Oversee the execution of our Content Redaction programs to ensure all content is processed.
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Work directly with the project sponsor to provide program status and weekly and monthly reports for both internal and external clients.
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Work directly with the technical and quality teams and verify, if needed, the content output meets expected results.
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Manage client relationships to drive business growth and retention. Ensure regular, active contact with existing and prospective clients (e.g., new product rollouts, innovation/product roadmaps, upgrades, client success stories, events/activities, etc.). Handle client escalations with professional maturity and a solutions-based approach.
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Manage technical and programmatic resources, spend plans, and program execution for project engagements to meet client expectations, contractual obligations, and financial alignment
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Support organizational-wide process improvement initiatives, fostering a culture of continuous improvement.
Experience and Skills:
Job Requirements
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U.S. citizenship.
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Bachelor's degree from an accredited university.
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7+ years of experience in client service, project management, or account management.
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Familiarity with Section 508 and other ADA requirements.
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Ability to lead in a matrix management environment with a proven ability to collaborate on projects with a mix of remote and centrally located team members across different time zones.
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Familiarity with Microsoft Office tools, specifically PowerPoint, and spreadsheet applications such as Excel, including pivot tables and charting.
Preferred Skills & Qualifications
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Experience in Content Quality Assurance.
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Knowledge of XML.
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Knowledge of Oxygen XML editor.
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Knowledge of content management software & solutions and/or the publishing industry is a plus.
Please note, this job description does not cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Travel
10% or less.
Work Hours
This is a full-time, exempt position.
Work Location
In-office preferred; Annapolis, MD; remote will be considered.
Job Benefits:
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3 weeks of PTO, 8 paid holidays, 5 additional days for life events such as adoption, childbirth, and marriage.
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Free medical, dental, vision, life insurance and disability coverage.
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401(k) with 100% match of up to 4% of contributions and with immediate vesting.
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Professional Membership Reimbursement.
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Employee Referral bonus.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
From: Contiem
