Job Purpose:
- The Caribou Manager at Hugo's Family Marketplace (& Caribou) is responsible for overseeing the daily operations of the café, ensuring exceptional customer service, and maintaining high standards of food safety and sanitation. This role requires a dynamic leader who can manage staff effectively, optimize sales and labor, and ensure a positive, team-oriented environment.
Key Responsibilities:
- Manage daily operations of the café, ensuring efficiency and high standards of service.
- Deliver excellent customer service and address customer inquiries and issues promptly.
- Train, schedule, and supervise staff to ensure optimal performance and team cohesion.
- Oversee the preparation of beverages and food, ensuring quality and consistency.
- Maintain cleanliness, organization, and safety throughout the café.
- Manage inventory, order supplies, and ensure proper product rotation.
- Monitor sales, control labor costs, and strive for profitability.
- Assist customers with their needs and ensure a welcoming atmosphere.
- Implement promotions, merchandising, and seasonal offerings to boost sales.
- Ensure compliance with food safety and sanitation regulations.
- Foster a positive, team-oriented environment that encourages staff engagement and development.
Benefits:
Full Time - Health, Dental, and Vision Insurance, 401k, Paid Time Off, Holiday Pay (Additional Time & Half if worked), and Employee Discount.
Required Education:
- High school diploma or GED
Preferred Education:
- Associate’s or Bachelor’s degree in hospitality, business, retail management, or food service
- Helpful Certifications: Food safety or handling certifications (ServSafe or equivalent)
Required Experience:
- 2–3 years in retail, food service, or café environment
Preferred Experience:
- 1–2 years of supervisory or managerial experience
- Prior experience as a Barista or Lead Barista
- Experience with inventory control, cash handling, and labor management
Required Skills and Abilities:
- Leadership
- Customer service
- Beverage preparation/café operations
- Food safety, sanitation, and regulatory compliance
- Inventory management/ordering
- Sales tracking, budgeting, and profitability awareness
- Communication/interpersonal
- Time management/multitasking
- Physical stamina
